Rite Aid

"I have COPD so I need my medicine to be on time and available to me. They never have my medicine. They will tell me they’re gonna get it in and then they never get it in. Three times I have turned prescriptions into that place and they just didn’t fill them and acted like they never got them . Two times they have given me inhalers that were empty. EMPTY!!!!! I don’t think this place should be in business at all, they are the rudest people I have ever encountered in my life. The women that work in the pharmacy have zero social skills, and they shouldn’t even be allowed around other human beings until they get bare minimum communication skills. They NEVER answer the phone and when they do they are rude af!!! I’m so tired of dealing with them I’m going to report them to their main office and possibly to whoever you report people who give out bad medicine and just flat put lose prescriptions and then I’m gonna transfer my prescription someplace else because I wouldn’t trust them to get me a pack of gum, let alone fill a prescription!"

"This store is a lifesaver in our area! Hailey is an exceptional cashier!"

"I was in town today and stopped in to see if there was a public restroom. The younger pharmacist lady was extremely rude to me. I was floored. I don't live here and had no idea if there were a restroom I could use or not. She was awful. The older lady cashier was a bit rude towards me as well. Before I went to the back where the pharmacy was, I waited to ask the cashier. She saw me standing there and continued to gossip with a customer for a bit, ignoring me flat out. This place is awful. There's literally no reason for this sort of behavior. If you can't provide good customer service, you are working in the wrong industry, ladies! I feel bad for the regulars here who get their medicine. I wouldn't trust this place at all."

"Let me be clear. The only reason I even gave this place 1 star is because there is currently no option to give it zero stars. Every time I have had to come to the Russells Point Rite Aid, the pharmacy staff have been extremely discourteous and rude to me. One time, I approached the drive thru window in my vehicle at about 1:20 PM, and the window was open. I could see one of the staff near the desk, but she made no move to approach the window. After about three minutes of waiting, I pushed the call button. The staff came to the window and closed the shutter without saying a word to me. I have tried calling at different times (not during their half-hour for lunch) and they almost never answer the phone. When they do answer, they are very curt and speak in a tone that implies they have more important things to be doing, whether you are asking a question about medication or trying to refill a prescription. If you need to get prescriptions filled, or almost anything else that the pharmacy section at rite aid might have, WITHOUT being made to feel like you are inconveniencing the staff by being there, Aries Pharmacy is the place I would honestly recommend. But if they aren’t open in times of need, I will never go to Rite Aid again, I will go out of town, anywhere but Rite Aid."

"I told a friend that I was going to Rite Aid to get my flu shot. She said she was never going back there because they were rude. When I got to the window and told them I wanted a flu shot, they rudely told me I don't think we are doing that today. Go to Aries. As I was leaving, another customer told the people in the front that they should tell the people in the pharmacy that once they lose a customer they will never get them back. A lady behind the counter said, "I don't think I will tell them anything. I am not on the clock." So...today they have lost at least two customers because I will never spend any money there again."