Bruns Animal Clinic, LTD

"PLEASE READ THIS IF YOU LOVE YOUR PETS!!!! Do NOT take your pets here...for most people, our pets are like family, they are like our children, and when you take them to the vet, you expect the staff to treat them as such and let me just say... this office is not that place. My parents were dealing with a sick dog, he became suddenly ill with a cough and a high fever so they took him to this office for an emergency visit on 12/23/23 to be checked out (mind you, my parents have been going here for years with their animals). They ran a few tests and couldn't figure out what was going on, so they put him on some antibiotics and sent him home. My parents gave the medicine to their dog religiously, but he did not get any better, he actually got worse. Suddenly he was unable to open his eyes due to infection and couldn't walk. My parents took him back to their emergency vet on 12/31/23 (in which they made it seem like it was an issue to send someone in there to see their dog), but they evaluated the dog, did blood work and noticed that he basically had no white blood cells and his other blood work was all over the place. They determined that it was most likely organ failure or cancer at that point and there was nothing more that they could do for him. So my parents took him home because they wanted him to die at home in peace, surrounded by familiarity and the things that he loved. Unfortunately, some time passed and he did not pass away so my dad ended up taking him back into Bruns to be put to sleep. At this point, their dog could not move at all so my dad was able to get him loaded into the car with the help of my brother, but when he arrived at Bruns he asked the receptionist if he could be put to sleep in the back of my dad's car so they didn't have to move him and hurt him even more... my dad just wanted him to be comfortable. The receptionist acted as if this was an inconvenience to them, as did Dr. Bruns. Mind you, anyone that has ever had to put their pet to sleep knows how gut wrenching that entire process is, and to have staff that act as if you are an inconvenience to them, is ridiculous and heartless. Dr. Bruns eventually came outside to my dad's vehicle with the medicine to put Brutus to sleep and he did not say one consoling word to my dad, not one single word at all. He started to inject Brutus with the medicine and was cracking jokes with the vet tech while doing it...as if it was a good time to be making jokes as someone's best friend is being put to sleep.. He finished injecting the meds and just walked back inside without saying anything to my dad but the vet tech was still standing there so my dad asked if it was done and she informed him that he didn't grab enough medicine and that he had to go get more. My dad was trying to console brutus because of course he was scared and did not know what was happening, and when Dr Bruns came back out with the medicine, he informed my dad that Brutus needed flipped over so he could inject the medicine into his other leg. Before my dad could do anything, Dr Bruns forcefully picked Brutus up and slammed him down on his other side, meanwhile, Brutus was screaming in pain because of how he moved him. He had absolutely no compassion or sympathy for the entire situation, which is absolutely insane to me. At this point, my dad could barely stand because of how Brutus was screaming in pain, and just wanted it to be over. Once Dr Bruns was done injecting the meds, he mumbled out a very quiet "sorry" and went inside...this experience has absolutely traumatized my dad, because this dog was his best friend. This was the hardest thing he's ever had to go through. I'm not one to ever leave reviews, but people NEED to know what this place is doing, they NEED to know how they treat their customers and patients in time of heartbreak. We will NEVER be returning to Bruns, and I strongly advise if you love your pets, to never take your animals here!"

"We feel that bruns over medicated our sweet 4 yr old girl jess. She had a respiratory issue. They gave her 6 steroid shots and a percscription for more. She never recover and had a heart attack and died. So we feel that we never seen the same doctor ever. Will never go back there again. We thought they were doing the right thing but it turned out nit ti be the case. Poor handling of our young girl."

"Everyone was super friendly and made us feel very welcome. Our cat was treated with love and care."

"Took my new puppy to get his first shots, vaccinations, and flea pill. The bill was roughly $150. We showed up early, and they took us back early. The appointment took less than 20 minutes. Very nice and knowledgeable individuals at this veterinarian."

"Fantastic supportive, empathtic staff makes you feel like they truly know you as part of their family."