Lowe's Home Improvement

"No cash registes open. Stopped in the store today to try to shop. Parked at main entrance. Before I shop I spoke to the 2 employees standing at the self checkout lane. I asked if the regular cashier lane where going to be open? Like almost always. They nice lady said no, just the self check out for you to ring your own stuff up. Not sure why I waste my time going there when they only consistently have one cashier to ring you up at the far end of the store. Menards always have friendly cashiers ready to great you."

"Called this store and spoke to someone in the appliances department at 3 o’clock regarding the availability of a dishwasher. The person on the phone told me there were two in stock, and I asked him if he were able to hold one for us due to us living two hours away and we would be down soon to pick it up. He said no, only if we order online. The issue is if we ordered it for pickup online, it gave us a pickup date that was a week away, which didn’t make sense since he had just told us there were two ON HAND. We drove the 1.5 hours to the store, and the appliances associate at the counter told us they were out of stock and he could have one delivered. Uhhhh, what? You had said on the phone you had two, and you’d keep an eye out for us when we said we’d be down. We spoke with the manager, Aaron, who attempted to help us out but in the end was all for nothing. Very disappointed Lowe’s Pro member here…."

"I appreciate that Lowe's gives active duty and veteran military a 10% discount, however getting this discount should be just as easy to get online as it is in the store. I called my local store to ask if appliances are eligible purchases for the military discount, and I immediately got a customer service recording. The recording explained the military discount and how to receive the discount online as well as in a store. Unfortunately, when I followed the steps to order online, it did not work as described on the recording. So, I called my store again, a couple of times, and was left feeling less than appreciated. I got transferred to someone at the customer service desk who told me, "Tou have to come in to the store to get your discount." I replied that the recording says I can get my discount if I login to my Lowe's account. She said, "I don't know what the recording says. Customer's have said they can't order online and get their discount, so just come in to the store." I replied that I couldn't go to the store and that's why I was trying to order online (which is a convenience stores offer their customers). Then she said she'd have to transfer me. I told the man who answered why I was transferred and he said, "I'm sorry ma'am, I'm a cashier in the garden section, I don't know how to help you. Let me transfer you to the help desk." So I waited, but then someone picked up the phone and then hung up without saying anything. I gave up. I know as a company, Lowe's respects our military and doesn't want to inconvenience their customers. So, if I may offer a suggestion; please have your customer service employees take an order over the phone and manually put in our military discount information as a courtesy if the website doesn't automatically apply it to our transaction at checkout. Thank you, Dependant of Major Philip Croteau, USMC (retired)"

"I bought a washer and out of the box, it didn't work. Contacted Lowe's management and was told "Hope you bought the warranty, you need to call them because that's all we can do." So now I'm stuck with a $600 washer that has to be repaired right out of the box, and until my damn appointment with the repairman, washing clothes in the tub. I'm so disappointed."