Publix Pharmacy at Pinecrest

"The pharmacy is horribly managed as extremely understaffed. If you go at 9am the delay in service is because they just opened and are limited to a staff of 2. If you go at lunch time, there are 5 staff members, 4 are accepting and filling Rx’s but only 1 staff member dispensing them. Just not good management overall, so sad as everyone is very pleasant and hard at work but the system is simply not efficient and works against the customer."

"Excellent service from the pharmacy team specially from Miguel. Customer service was 10/10."

"Rude pharmacist Giovanni. I went this morning to pick up prescription. The prior prescription was ready but this morning doctor had increased regimen, The pharmacy cashier told me she'd print the new ticket and to return after grocery shopping which I did. When I returned after putting groceries in my car, she let me know the pharmacist had thrown away "new ticket" by mistake. She asked me to sit and wait a few minutes and apologized for the error. I waited, Giovanni the Pharmacist (who was not there when I originally came) came behind the counter. When I asked the cashier approximately how much longer since I had frozen goods in the car... Giovanni turned to me and said "You know we have other customers too" At the time I was the only one at the Pharmacy. Not to mention, he was not involved. He rudely said this was a new script from this morning you know. I said yes, but the new label had been discarded accidentally by the staff earlier when I was there. I told him I wasn't going to argue.. He continued to speak and not understand. Terrible customer service. The cashier apologized and said she would help him understand what had happened since he wasn't there prior."

"Worst Pharmacy Ever. Unhelpful, Non caring, disconnected and they have tons of staff behind the desk with the worst customer service. Once I was told they couldn’t help me with my RX because people with vaccine appts. took precedence. They made me wait to help me until all were vaccinated and done. Isn’t the Publix RX suppose to be helpful while you shop? Only reason to use this RX is for free blood pressure pill and the service is so bad it’s not even worth it. The lady pharmacist is decent, the guy pharmacist is so unfriendly and unhelpful."

"People seems to oblivious to the fact that people who serve others are humans and they have bad days too, just like the customers they serve. That said, I have had have gotten no less than the utmost respect and excellent service that exceeded my expectations from Giovanni and the assistant that works on his team, too bad that her name evades me at this time. For instance, I was very impressed that they both addresses me by my first name, and there was one time I was behind several customers and by the time I got to my turn to be served, this assistant had my prescriptions to go, and a smile to boot. I am not going to condone the perceived bad attitude of Giovanni, because that is not who he is, nor am I going past judgment on the customer that sort free antibiotics when they have prescriptions covered by their insurance, but although free antibiotics is available to everyone, it's true intentions were meant for those people without insurance, more so, for Publix to build loyalty among its customers base. Giovanni is great at his job, and so is his associate Katie!!!"