AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Parts Center

"Run. RUN from this scam of a chop shop! Below is what we sent in to Chrysler's internal feedback system. This dealership's maintenance team tried to take advantage of my wife and scam additional, not-needed, services. When I arrived for my appointment, the service advisor was being yelled at by another customer. Hindsight... Should have been a warning to stay away! I was checked in 45 minutes AFTER my appointment time. Timeliness is not important to this place. Dealership sabotaged my electrical system. Van magically wouldn't start when I tried to pick up the vehicle. The advisor made many attempts to legitimize his scam. "Good thing this happened when the car was here so it didn't need to be towed". "Door was probably left opened" "Probably happened because from Texas" this one still confuses me. We have Texas plates, but recently moved from NC. We are military and will not have local documentation. The van is driven multiple hours a day. There have been zero issues with the vehicle coming in and was brought only for its routine maintenance. When I picked up the vehicle, none of the electrical worked. The advisor & mechanics were quick to diagnose the issue and provide a bill... Too quick. This was an obvious attempt to extort money for services that were not needed. My spouse was on the phone with me, on speaker, and asked what kind of scam shop they were running! When it was apparent he was coming back to the dealership, the dealership quickly fixed the issue and mumbled some nonsense that the battery will need to be replaced soon. Honestly, I wonder if the batteries in my van are the ones I came in with. A week later, my van is still running fine. I will never be back to this scam dealership."

"We have purchased 2 cars at this dealer and the experience has been great both times. Good customer service, great product quality, excellent management. 100% recommend! Keep on the good work."

"The agents were very helpful and everyone speaks spanish."

"Horrible never use this dodge dealership…. Sold me a lemon couldn’t fix my truck was in shop 3 months . Also wouldn’t buy truck . Literally had dodge corporation say oh you shouldn’t use that dealership. Service department rep literally would avoid answering phone."

"Held my Jeep for over a month before looking at it. After a few complaints they told me the diagnostic came back stating the rear main seal has a leak so they were able to provide me a loner. One day with the loner they called me back and said the job was done. The rear main seal is still leaking. My torque converter's having issues and the transmission is slipping. This is not the right place to take your car for major repairs."