Batteries Plus

"Excellent service. Tyler was very knowledgeable, transparent, and helpful. Very happy with the results of my screen replacement."

"Bought a car battery online and put in an alternate pickup person as I'm injured and unable to get to the store myself. My alternate person shows up and is denied the battery already paid for unless he can present MY personal ID and credit card. He called me, I spoke with the clerk and explained I put an alternate pickup person on the order. He replied saying the order sheet he printed out had such small text he couldn't read it and still needed my ID and credit card. I explained it wasn't my responsibility to be inconvenienced due to a technical error of their printer and pointed out an alternate pickup person wouldn't have possession of someone else's ID & credit card, and asked why this was required. He then agreed to verifying the ID of the my pickup person, but still wouldn't give us our battery unless he saw a copy of my credit card. Again, I explained it was already paid for, an alternate pickup person wouldn't have the credit card (and this wasn't notified as needing to be presented when placing the order,) and that it was a digital card anyway and I wasn't about to text or email all of that info to someone else. He then denied us our sale, made us cancel it, and my alternate pickup person had to re-buy it with his own money, which should never have had to happen. Also didn't even give a full refund. It was shorted $53 and had to point this out and fix as well. My God, train your employees how to pay attention to refund amounts, handle an alternate pickup person, and get a better policy for pickup if this is really how it works. You should never be asking customers to send personal information electronically, especially when you already have it in the order. So much unnecessary time and stress. Never buying here again."

"Came in yesterday to get my boyfriend’s charging port on his phone cleaned it was quick and easy. The staff is very professional and kind."

"I cannot give enough praise to the staff at this location. While Tyler, who was kind, patient, and very knowledgeable, was programming a new transponder I was able to witness how helpful and compassionate other staff was. One staff member went and got a chair for an elderly gentleman who was struggling at the register. I have never used Batteries Plus but I now will be a loyal customer thanks to the staff who were working 12/26/23"

"Great experience. Ordered online, confirmed immediately. Received an email advising me the order was ready for pick up. Gentleman managing the store was courteous and friendly. Easy to use website."