Option Care Health

"Your nurse lies. Told you I refused care now here I am still with an infection no warning no conversation as to what was happening. Horrible communication, horrible care and that nurse should find another job, because she's a liar. Never again!!!!"

"I have had the best nurse anyone could ask for and my medicine supplies is always on time and I'm asked if I need anything else etc. I really have been greatful I have had such a awesome RN."

"Option Care Health stepped up to the plate when I was due to be discharged and another pre arranged Home Infusion Co. (Not mentioning the name Coram / CVS) attempted to extort $7400 from me. OCH Charged me a third, immediately initiate me as a patient, Contact all Physicians, Hospital and Home Health to coordinate my medication. There was a minor concern with the the first delivery which was abruptly handled. It had nothing to do with late / no delivery. The OCH Staff has been 100% consistent in providing my medication and care. The outstanding and consistent communication was very impressive. I am contacted constantly to be advise of blood draws, results, Doctors review, any changes, thorough listing of supplies and ensuring that Home Health is updated. Who could ask for any better? This is my final week of IV Therapy; in event of any unfortunate health care issue with myself or another, I would without a doubt request the services of OCH. I wish to personally Thank One & All for taking such great care of me. Truly Yours, Roger T."

"They are very difficult to work with. My phone calls are never returned, my emails never replied to and when you call customer service I think the call goes to India, I can not understand what they are saying half the time because their accent is so strong. If you have the option to go somewhere else for your medical needs, I would definitely do it. If you don't have that option, do not expect replies ever. I have an appointment in 2 days and I have been trying to call for 2 days and no one will respond, I have no idea what time my appointment is."

"Unfortunately, since the pandemic this company has most of the infusion customer service group working from home, which means NO PHONES are answered, and once you are aggravated, and opt to leave a message for call-back, you may rest assured that you will be called back, ASAP, by absolutely NO ONE. One time 3 weeks ago, I did get an answer, and the agent was so busy tending to home-stuff (dogs barking, etc) that she failed to properly enter the order, so now weeks later, no enteral feed bags, no supplies, and no phone calls, to or from... This has happened too many times over too many years...seems the only bright spot that I can find with option care is Pam the pharmacist , who seems to truly care about her customers. Thanks, Pam!"