Publix Pharmacy at Springs Plaza

"After reading some negative reviews here, I have to add that I have not had any bad experiences here in 25 years."

"We just left the pharmacy that we go to all the time. I never have had a problem with the usual people there, they are typically very polite, helpful and informative. We walked up to the counter today and greeted a young woman with dark hair that I believe was a pharmacy tech who ignored us and kept scanning whatever she was scanning. We stood there for a while and she finally looked up at us and had a look on her face like we were bothering her. We asked a question about the trouble we were having with opening a medication bottle and she rolled her eyes as she walked over to the pharmacist. The pharmacist spoke to us like we were stupid for not knowing how to open the bottle that they both just struggled opening in front of us before they were successful. I’ve never had an interaction so negative before at this pharmacy until I encountered these two young ladies."

"Excellent service! Knowledgeable, helpful, friendly phamacists and staff. Best pharmacy service I have ever consistently experienced."

"Forgot a key med when visiting this month. Pharmacist Christine went the extra mile to contact my physician and get me set up for a refill. All attendants I interacted with were similarly helpful. Two thumbs-up from a folk that still values great customer assistance!"

"I feel like the pharmacist here hate their jobs and hate people. I’ve had several experience with them were they were rude. And I get people have bad days. But todays experience really upset me. I have Strep throat and called after my doctors appointment(12:30pm) to see when my medication would be ready because I’m very sick and not feeling well. She told me that it’s be a few hours and that it just came in. She said I’d get a text and I explained to her I never get the pharmacy text messages. I asked her to check my phone number and she just read me the last 4 digits and all of this interaction was with a rude and annoyed tone. So around 4:30 I went to the bank to put money in my account and decided to swing by Publix to see if my medicine was ready, because again I’m very sick and want to start feeling better asap. I get there and my medicine is ready. Never got any notification that it was ready. And the time stamp on the bag is 12:45pm. It was filled 15 minutes after I called when the pharmacist had told me a multiple times on the phone that it would be a few hours. These techs don’t care about the people they are serving. This tech has delayed my treatment by almost 4 hours. Honestly I’m disgusted by this behavior and will be switching my pharmacy. And again this isn’t even the first time like this happened. A similar thing happened to my boyfriend when he had shingles and we had another incident when we were trying to get our Covid shots. Honestly the staff here needs retraining. It’s multiple staff members who are act annoyed and rude when you’re literally just asking about the medication you need to feel better. Also I work in a customer service position so I always try to give people the benefit of the doubt and be kind to them but this is a consistent problem at this pharmacy"