Edible Arrangements

"Great service. Mirella delivered my order to a friend for her birthday and even though there was an issue with finding the address because of the complex being new and once the house was found the person receiving the order was not home because it was later in the day. She still was able to deliver the gift and called the recipient to make sure she would be back home. Mirella set up the gift outside and made sure it was safe and communicated with me the entire time. Thank you for delivering the gift and being so helpful/sweet about it :)"

"Every time I order from them, the order has been delivered on time. Last year I ordered chocolate covered strawberries. This I ordered a cookie platter. Both were for my son’s birthday. The fruit was sweet and the cookies were delicious. Keep up the good work!"

"Edit: I have called the 1800 and emailed the email address you've listed below. The 1800 number disconnects rather than transferring calls. And I have not received any response to my email. Update: I called again reminding them that someone was supposed to call me. I was told no one was available to help me. No owner or manager was in allegedly. Then, they hung up on me. I called back. Suddenly, the owner was available... because she answered the phone. I explained everything to her all over again. Despite admitting that it was their mistake and that they missed half my order, she adamantly refused any type of refund or resolution. She told me to "call corporate." I asked her to explained why I wasn't getting a refund and she claimed I got my whole order. Then she continued to admit that I only received half my order. This place is an absolute joke. There is no concern for customer service and no concern for the business's reputation. I will never shop with this business again. I have reported them to the necessary entities. Horrible customer service. So disappointed with this experience. This was a gift for me from my husband for my Birthday. I've been a customer of edible arrangements for years and I doubt I'll ever place an order with them again. They did not send half of my order. But that's ok, mistakes happen. However, for days now I have been trying to get a resolution from there to no end. The customer service agents (Jasmine in particular) are awful to deal with. I have been lied to repeatedly. The lies are absurd too. They have refused to issue any type of refund despite admitting that I did not get my full order. The solutions they've offered all include me having to spend more money. I've asked them to just cover the cost of the delivery of the replacement and they have refused. I've been told repeatedly that a manager will call me. No one ever calls. Now suddenly they claim a manager will not be in today. It's a simple as refunding me a delivery fee and they've refused. The customer service is so poor. Not one person has wondered how they would feel if they were me or what quality of service they would hope to receive if they were the customer. I've spent entirely too much time trying to resolve this issue and they have done nothing to help the situation. Instead, they've lost a customer and earned themselves a horrible review. The solution was simple and I'm the one that came up with the solution despite them saying no to everything and offering no help."

"Very pleased with a delivery order I made for Christmas Eve. My dad and his wife absolutely loved everything. The fruit was very fresh and delicious according to Dad. I will definitely order from this location in the future and recommend to family and friends! Photos of the fruit arrangement and flower bouquet below. Thank you edible arrangements!"

"Picked up an order that was a birthday gift. The woman in the store could not have been nicer. Very clean, very safe. The arrangement was so cute. The fruit could not have been better. Very fresh. And the cheesecakes were so good!"