Dade County Federal Credit Union

"It's good to be back at the Dade County Federal Credit Union they treat me like family I first went to that bank my mom opened up the account for me and it feels good to come back thank you for taking me back over my own account"

"I felt I was racial harass been a white male in a African American branch as approach the teller and found out that they were not going to do my deposit if I didn't take my had off. Even though there were 4 black customers making transactions with their cap on . This place needs monitoring staring fron the branch managersNajale Jones and frank buckler and the other staff members. I ended been yell at by frank one of the member obligating me to sit and shouting at me in front of my face, like if i was part of his family. ( Of course everything its going to be reported and investigated. ) the worst service and place I've ever been to. Najari Jones refused to make my transaction. Frank buckle was the person getting Into my face yelling and trying to intimidating me. They don't deserve to be in their position and a branch manager and the officer position if they don't know how to treat people. Hope they get their attention call and this issue needs to be resolved immediately."

"Wait-time to see a branch officer at the DCFCU Miami Garden's branch is horrible. Give a couple of hours of your life if you need anything else but teller services. I was 1 of 6 people waiting and complaining about the wait time."

"On August 28, I went into this branch and experienced pure chaos. DCFCU branches across Florida's new system update left hundreds of its loyal members unable to access their account information online. Members could not call to find out their balance and much more. Those who are leaders did not reassure customers of safety, protection, or restore service. There were two amazing staff by the name of Stephanie Miles and Richon who were absolutely amazing and helped several members get back into their accounts. Keep up the good work. Hopefully, this who are in leadership positions follow your level of expertise and professionalism."

"Have been apart of this bank for over 10 years. Some of the best customer service that I have experienced. Daymar & Maria we’re amazing in helping me get a new car and I couldn’t of been happier!"