Connect Credit Union 3400 West Commercial Boulevard, Fort Lauderdale, FL 33309

"There is something wrong with this credit union.. I opened a savings account 3 weeks ago at the first impression It felt ok! However; If you apply for a credit card at this credit union think again! They do the most absurd investigation they would even ask you to bring your W2 to the branch and pay stubs they make you feel very uncomfortable is like you are begging for credit.. I have a good credit! And I did not needed to go through this process I really regret that I opened an account with them I would probably come by and close that account in the next few weeks!"

"I called connect credit union and the representative that answered was very disrespectful. His name is Jasen Mitzenmacher. I explained to the rep that the atm did not give me the funds I attempted to withdraw even though it is reflected on my online banking as a debit. I verified myself, the amount, the location of the atm. I voluntarily gave the number for customer service on the atm who I spoke to the night before when this mishap took place. The representative wanted to know the company name. I told the agent I did not have it. He then replied “You did not hear the company’s name when you called?” I explained to the rep that I volunteered to give the number to assist in the process. The bank would be able to resolve the matter not only from their resources (I am not the first person this happened to I’m sure) and the information I provided. The representative replied, “I am not doing this with you and placed me on hold.” When he returned to the line he said nothing and I had to say “hello”. I told him that I was recording the call ( my partner was actually) and writing a review the same time. He then proceeded to tell me the course of action. I would be sent a form via email (docusign) and then return it so they can work on it. Thank asked the rep, “What is the estimated time frame in these instances?” And s it 30, 45, 60 or 90 days. The rep kept repeating for me to complete the form. I had to explain that banking institutions usually provide that information to the customer. After two attempts of trying to get that information. He placed me on hold and the returned to the line. He said a temporary credit would be issued in 24 hours and the issue is resolved resolved typically in 60 days. Now why did I have to pull teeth to get a response. Why did I have to be disrespected. Is the population count so low of individuals who want to work that we as customers have accept this reps rudeness. He is not an exec and even then, everyone is replaceable. For this rep to be comfortable on a so called recorded line of the bank to speak to a customer in this manner, it clearly shows this was not his first time. I will be reporting this to the powers that be to ensure he or any other rep does not do this again. I have the time and I have the means. This is unacceptable!"

"My experiences at the credit union have always been positive due to the staff being friendly, efficient, and attentive to my needs as a customer-- whether I am in person or when I speak to them on the phone."

"I would not recommend an account at this bank. First, all of the employees are extremely polite and pleasant so let me be clear that is not the issue. However, the bank procedures are extremely slow, requiring multiple phone calls for simple transactions, and the representatives are always offering other products for sale unrelated to the product you're interested in. On top of the inconvenient amount of time it simply takes to open an account and get a loan quote at this bank, rates are a point higher than other local credit unions! Lastly, I closed the account within two months since I had no use for the account and they charged an early termination fee. I essentially paid to have my time wasted. I went to another credit union, opened an account in minutes online, and with one fast phone call and uploading documents I re-financed my auto loan at a great rate."

"I’ve been a member since the 90’s. The customer service from the call center is extremely unprofessional and rude. A representative by the name of Jason has been rude and unprofessional for the past couple of months to my father. Every month my father transfers funds to my account to pay his monthly bills. This has been an ongoing process for years. He’s never had an issue until recently dealing with Jason. When my father gives him the account number he tells him every time the account can’t be found. When asked if he could speak to someone else he always tells him no. Instead of trying to fix the issue he just hangs up. I was made aware of it and I called and spoke with someone and explained the issue. She knew right away why he was unable to locate the account. Jason was very rude and unwilling to ask for help to resolve the issue. My father is older and doesn’t like confrontation so he would never request to speak to a higher person. This should not have kept happening. Jason needs to be retrained on resolving issues and asking for help when you’re unsure of the situation. I will never allow him to assist me when I call the call center. I’ll hang up like he does."