Regions Bank

"I'm concerned with my encounter with C/S on the phone. I will be going into the bank to have a review of issues I'm noticing on my account. Recent reviews are markedly different than the earlier reviews. Just noticing."

"If you joined Regions because you thought they were different, keep this in mind: Regions just sent an email to its customers notifying them that they are reducing or eliminating certain overdraft fees. This is because customers and agencies have sued the bank and this "courtesy" was actually part of a settlement offer. Banks like Regions will reorganize your transactions in order to maximize how many overdraft fees you pay. Regions also makes close to half a billion dollars on overdraft fees alone."

"People are nice enough but don't seem to have any idea what they are doing as they have made multiple mistakes on simple banking transactions that have costed me time and money. And while all of the mistakes have happened at this branch, which I think says something about the management and training practices, the customer service department has been less than helpful on all occasions. They leave me on hold for extended amounts of time only to tell me that they are sorry but they can not actually do anything."

"This is the best bank I have ever dealt with! The staff is so friendly and always willing to take time to help me with all my banking needs. The have been able to help me with every aspect of both my personal and business banking. Its really great to be treated like a person and not a number. I cannot recommend them enough!"