FAIRWINDS Credit Union

"We went to this branch Fairwinds Lake Forest and Karol Hudson helped us to open a joint account and she was very knowledgeable and amazing customer service."

"I recently had the pleasure of working with Keith, a loan officer who exceeded my expectations in every way. From the moment I walked into his office, I was greeted with a warm smile and a genuine eagerness to help. Throughout the entire loan process, Keith demonstrated professionalism, expertise, and an unwavering commitment to providing exceptional service. One of the standout qualities of Keith was his ability to listen attentively to my needs and concerns. He took the time to understand my financial situation and goals, ensuring that the loan options he presented were tailored to my specific requirements. Keith's in-depth knowledge of the industry was evident as he effortlessly explained complex financial terms and answered all my questions with clarity and patience. What truly set Keith apart was his dedication to finding the best possible loan solution for me. He went above and beyond to explore various options, comparing interest rates, terms, and repayment plans to ensure I made an informed decision. Keith's commitment to transparency and honesty was refreshing, as he provided me with a detailed breakdown of costs, fees, and potential risks associated with each loan option. Throughout the loan application process, Keith remained accessible and responsive. He promptly returned my calls and emails, providing regular updates and guidance. His attention to detail was impeccable, as he meticulously reviewed all the necessary paperwork, ensuring accuracy and efficiency. Keith's professionalism extended beyond the office walls. He actively advocated for my interests, negotiating with lenders to secure the most favorable terms. His dedication to my financial well-being was evident, as he worked tirelessly to ensure I received the best possible loan offer. Not only was Keith an exceptional loan officer, but he also possessed a remarkable ability to make the entire process stress-free and enjoyable. His friendly demeanor and positive attitude created a welcoming environment, putting me at ease during what can often be a daunting experience. In conclusion, I cannot recommend Keith highly enough. His professionalism, expertise, and commitment to customer satisfaction make him an outstanding loan officer. Whether you are a first-time homebuyer or seeking to refinance, Keith is the person you want by your side. I am grateful for his guidance, and I am confident that anyone who works with him will have a similarly positive experience. Rating: ⭐⭐⭐⭐⭐"

"I simply love this branch! Everyone is so nice, and I've never had any negative experiences. I recommend this branch to my entire family."

"I changed my debit card number due to fraud, and Fairwinds did not transfer pending refunds onto my new card, resulting in me losing money. I spent hours on the phone with them to no avail. Now it has been over 60 days, meaning they will not help me get my money back."

"Very friendly staff & Ms. Penny D. (The VP-Branch Manager at Lake Forest in Sanford) went above and beyond to help me with my mortgage situation. She was very friendly and made me feel at ease as she handled my issues. I can’t thank her enough for her time and patience. I highly recommend this location."