MIDFLORIDA Credit Union - Lakeland - Tower Branch

"I have been with MidFlorida (MF) since 2005. Back around spring 2023 I was left out of accessing the call center while I was stuck in South Dakota with. Card access issue. While on the call I asked to be escalated. The call center employee decided to hang up as I pleaded to be escalated to be verified. Only was told by the employee to go to the nearest BRANCH. I told her I can’t I was in South Dakota at the time on a Friday afternoon and I don’t think there was any MF nearby. She said go to a local branch CLICK! ☎️ I’ve tried since before May 31st to reach out countless of times from the bottom of management at MF - BVL branch manager, District manager in my region to share the concern of leaving a member without access to their own money is not a great idea for the company and no response from anyone to investigate, train and improve the appropriate channels so this would never happen to any members again. I’ve emailed in a group email. Christopher David (Chief Operation Officer) Steven Moseley (CEO & President) Sterling Grubb (Chief Lending Officer) Zelda Abrams (Chief Financial Officer) To see if I get a response as to get to the bottom of it and nothing. This Credit Union does not want to listen to any of their members concerns to help be a better banking place. Good luck to all. I’ve decided I am banking elsewhere. 18 years, 3 Cars Paid off, A mortgage paid off with you guys should be satisfactory for you all."

"This credit union has fallen to the worst levels I’ve seen as a customer for years. There is absolutely no customer service over the phone, it is all robo, which forces you to join a callback list that can take hours for a response. Half of the time you will get no response, the phone rings and hangs up. The bank statements here do not have your full account number on them, so if you ever need to verify your account with an outside company (for a loan etc), you are out of luck. Ever need a blank check, $5 fee, and they only give you temporary checks which are also not accepted at many institutions. There are fees here worse than many of the big banks. *Courtesy fee to transfer money from your savings to checking to cover purchases?! MIDFLORIDA costs you time and money with their inability to keep up with the current demands of 2023. Good luck"

"Friendly service. Been with them for years and haven't had any bogus charges. Free popcorn on Fridays that my child loves."

"Horrible credit union. Horrible evil Elizabeth Warren style Debbie Thomas will repo your car for leaving the site of Florida. Worst customer service that I have experienced in 57 years on this planet. DO NOT get an auto loan with this company, you will regret it!"

"Excellent customer service Staff go above and beyond to help you. Best bank to bank with"