Fifth Third Bank & ATM

"Customer service is terrible. Wouldn't help at 4 pm bc closing is at 5 pm and an employee was at lunch, would have to come back with an appointment. Switching all accounts."

"If I could rate 0 stars I would. Donna was rude to my husband and I on THREE separate occasions. She racially profiled us as soon as we walked in. We both have had a personal account with 5/3 since 2016. We went in last week to open a Business account. The first thing Donna did was look at her watch then said “I only have 40 minutes so I’m not sure we’ll be able to get this done before I leave.” She lied and said I needed my marriage license since the name on the business was my new last name, and the name on my license was my old last name, however since I already have a personal account with my new last name the marriage license wasn’t necessary. (We confirmed with a Branch Manager at different location) She also left the room and acted like she went to ask a co-worker if we needed the marriage license, but she didn’t ask him. She just didn’t want to help us. Thankfully we went to the branch on S.Combee rd and we were able to get the Business account up and running. If it weren’t for Susanne we would have taken our Business to another bank."

"I absolutely love my banker. I look forward to going to the bank, because I know that Marty and his team believe in old-fashioned customer service. Whenever I visit, I’m remembered and greeted as a friend. I honestly can’t say enough about this branch. The team is just fantastic."

"Alway had a great experience whenever going to this branch. The whole staff are always polite and pleasant to do business with. I even recommend customers of mine that need guidance in financing repairs. Marty actually takes time to see what options are available to each individual and guides them to the best possible solution for the customer. If you don’t believe me see for yourself. I have accounts with Bank of America had them since 1998 only reason I still have one. And accounts with 5/3 and it is a world of difference even the little things like every so often I get a call from a 5/3 banker asking me if I have any questions or problems. Only time I hear from Bank of America is when I have a problem and call them. If you’re in the market to open up a new bank account definitely worth starting at 5/3."

"I went to this branch in July of 2017, to pay off the debit and credit card balance that I owed, and close my debit card. I was helped by a black clerk (don't remember her name now) and paid everything off. Everything went fine until my credit starts suffering because Chase claims that I did not pay $32 in an outstanding balance. As a result, by credit suffered and it was hard to get approved for a new card. The only explanation is that the lady I dealt with S!T!O!L!E! my money and did not process it. I've been trying to dispute this for two years now. Do not bank with 5th 3rd if you do not want your money stolen. Research all the times this company has been in trouble with the government."