Whalen Jewelers

"I have been disappointed twice now and this will be the last time. My first trip was to get a vintage pair of earrings updated to lever backs. They fell apart as the recipient took them out of the gift box. Meanwhile I had brought in a pair of gemstones to be put in a stud earring setting. A month later after not hearing anything I stopped in to inquire. I was told to wait until I received a phone call. Another month later, no phone call, I decided to stop in and see what has happened to my jewelry. I was given a series of events and still my earrings were not set and a simple jump ring was not added to my bracelet. I was told it will be ready tomorrow and it will be $ 80+ and $29 for the bracelet jump ring. Needless to say I'm extremely disappointed and will not bring my business back. What a shame."

"Wonderful service! Refused payment when she showed me how to removed a too tight ring rather than cut it off."

"I took a ring with a sizing line to this jeweler and was told they could fix it by removing the bar and redoing the sizing. I agreed and picked it up a week later. It lasted two months before the sizing line came back. When I took it in the second time they offered to redo the repair. It hasn't even been two months and the line is back. I don't understand how this happens if they removed the bar and did a new sizing, but I was told it could be our water... None of my other rings have a line and all have been sized. It's a bummer because I could've returned the ring if it wasn't fixable, but because they said they could fix it, I relied on their capabilities and missed out on the return window. They were nice enough, but I would not recommend having any work done at this jeweler."

"I bought a new watch band online and took the old one off myself. I could not get the new one on with my arthritis. I called and asked if they could pop the new band on as the pins would not pop in. They said sure....bring it in. I brought everything in and they popped the pins in and handed it back to me in less than 5 minutes. In the course of that 5 minutes, another lady tries pushing fake lab created stuff earrings on me that I never asked to see in the first place. When they came out with my watch, I said how much do I owe you... .thinking they'd probably say nothing as it was NBD...it took all of 5 minutes. Nope they charged me $15 to pop two pins in. That is something that any other jewelry store would have never charged for. I only went there because it's close to my office. I won't go back there again."

"Friendly staff, knowledgeable and a solution provider. I needed a Seiko watch fixed and they offered counsel on the cost comparisons of doing the repair or put that dollar amount towards a new watch. Then Rhonda offered to put the beautiful watch on hold for 4 -5 days for me to make a decision."