Pen Air Credit Union

"How do I give zero stars? Got an automated phone call saying there was unusual activity on an account and a phone number to call. After calling the number for two days I find out that the automated call gave the wrong number!!! Then I tried to get in contact with customer service through their ridiculous "number number" answering system. They transferred me to the fraud department but I could not get anyone to help me. Shame on you Pen Air."

"I had my credit hacked and they had alerted me toot sweet. I called them we fixed everything and new card on the way. But I can't give 5 stars because the card will have to keep those fraud charges on the account once they post for about 60 days. They had ample proof of the hack but tell me they can't touch it until it posts? Correction they removed all fraud charges. Thank you PenAir!! **updated information it has been 90 days and fraudulant charges still not removed from account. They said we are 6 to 8 months behind. Hire more folks or something truly. Also inform your tellers in Gulf Breeze of how CD's work. Thanks"

"I have had my debit card information stolen twice within the past several months, with the second time happening today/tonight. My checking account has been entirely drained once again, leaving me penniless. Also I have been hit with multiple fees for insufficient funds. I've disabled my debit card and reported it to the card services customer service line, who told me I'd have to speak with the bank themselves to revert the charges (although they documented the fraudulent charges for investigation). I cannot do this until Monday now as they're closed for the holiday and there's no expeditious method to remedy this sooner. When this recently happened several months ago, I was told by the local teller that the pending fraud charges would be handled by themselves to save me the trouble of going through calling customer service again (spoiler alert: this did not happen). I was also told that it would be set up to where purchases would not be allowed to go through if there were insufficient funds in my account to cover the expense (this also did not happen). Furthermore, I was not notified in any way about the pending fraudulent charge as I'd requested to be done for all large charges (what a surprise). I only found out my card info was stolen after trying to make a purchase at a gas station and having my card declined. I have been a Pen Air customer for many years but it has sadly become obvious to me that they are not at all equipped to deal with a growing customer base in the face of rampant, ever evolving scammers and thieves. This is far too stressful for someone with a family to take care of, and far too precarious to continue having my employer of 13 years direct deposit my income here."

"Stay far away from these people forced insurance placed in account and thr loan was insured and verified 3 times with my insurance agent. Different people and they don’t want a email trail they wanna speak with the agent thstd fine but then you don’t have a paper trail to go back on. They get everything right and show they have it documented and wanna wait 15 days to credit your account back 7400 dollars. Inside scam with this place making kickbacks and making interest on your money."

"I have a auto loan with Pen Air, today I chatted with a representative who was very helpful named Blake, however when I later today went to the branch on Pensacola Boulevard the member service representative I spoke with seem to be somewhat annoyed with my questions and not helpful at all. Just a word of advice, if you are going to work with the public attitude key. And also, know your product! I know now why Pen Air has such a low rating. I definitely next year will be refinancing with a different credit union. I will never recommend Pen Air to anyone. Very disappointed!"