UPS Customer Center 1332 Northwest 3rd Street, Deerfield Beach, FL 33442

"I had never shipped through UPS customer counter before. We took a package yesterday morning to the Deerfield location.Kendalyn helped us and she was amazing! So professional, patient and helpful. She made the whole process a breeze. Thanks, Kendalyn (hope I'm spelling your name correctly)"

"TERRIBLE customer service. I've had ongoing issues with UPS since December 2022 with DELAYED or FAILED delivery due to an "Incorrect Address" they claim doesn't exist. I understand that this might have happened because it was a new address but UPS has had almost 14 months to resolve this issue. FEDEX, USPS, and Amazon NEVER had an issue delivering my packages on time. Every time a merchant ends up using UPS I cringe thinking about the obstacles I have to go through to get my packages. It is unfair when I pay "Next Day" shipping and I either have to wait several days for the delivery or drive 40 minutes each way to pick up my packages. I brought this up to a facility worker last month and was told "It's not their issue to resolve" that I must call customer care. I've made several calls without resolution and have not received promised callbacks. I've called, emailed and messaged, I don't know what else to do to get this resolved."

"Even though i am living at my current address for over 8 years, according to the driver he tried to deliver my item but my apartment is vacant. I called the office and a female at the office said, if her driver said the apartment is empty then it is empty. Be mindful, I was IN my apartment while talking to them at this office. I gave clear instructions to how the driver could find my apartment and or the leasing office for them to do delivery. However, they said my apartment is vacant up to the point where we had to request that the items be returned to the sender. About 7pm I saw a UPS driver at my door he both rang the doorbell and knocked only to say he was there to pick up a package.I told him I was expecting a package not picking up one he walked away and I am yet to receive my order. I KNOW the entire office needs to be trained. Do you put anyone and anyone in your office to represent your brand? The Brand UPS is being poorly represented by these untrained people who are a sad excuse for customer service reps. UPS do better train your representatives to be customer oriented they are a sad reflection of Brand UPS. Ps.Had Known the company would ship with UPS I would have canceled the order as similar thing happened with Rivera Beach it is a Trend with UPS. PROPER TRAINING OF YOUR STAFF URGENTLY NEEDED . Signed Very unhappy customer"

"Driver keeps "rescheduling" my delivery over and over again. Honestly trash company I will never ship with UPS for critical packages. You know you're at rock bottom as a company when you make USPS look like same-day Amazon prime delivery."

"Awful business. If you have family elsewhere in the country who ship food and personals to you, use Fed Ex or USPS. We live in Deerfield, so our UPS packages come out of here and they either lose or steal the package more often than not. WE DO NOT HAVE THESE ISSUE WITH FEDEX AND USPS!!!! Just avoid shipping with UPS and you will not have any problems."