TForce Logistics - Orlando

"I was originally given a quote number by an employee for shipping a bumper from their warehouse to a residential site. When it was time to ship the bumper, I gave TForce my Quote # and they gave me my total cost which I immediately paid. They then gave me my confirmation number and told me I was paid in Full. I wrote down the Confirmation Number and gave it to their Warehouse Employee. Once he verified that it was paid in Full, he said I could bring in the Bumper and drop it off. So I left. Everything was said and done until over 2 weeks later, I get an email saying I owe them another $850 something bucks even though the original charge of the shipping was only $380. The transaction was completely done. I paid for the shipping and they shipped it to the buyer. I was told that the original quote # they gave me had expired and therefore rendered that quote Null and void. However, when I called their employee on the line and gave her my quote #, she just gave me a total. She never said the quote had expired and was glad to take my money. Had she stopped me there and said, the quote has expired, I’ll have to get you a new total, I would’ve understood. But she didn’t. She gladly took my $380 and told me I was paid in full. You can’t go after a customer who has already paid their bill in full and then expect them to pay more because of a mistake the seller made. I’ve called and spoke to several different people there. I’ve also filed a formal complaint and nothing has changed. They’re still harassing me for $850 when my original bill was only $380. I’m in the process of contacting someone higher in Corporate as well. I’m hoping this complaint will help others make a smart decision to not use them for their shipping needs."

"Been waiting for my delivery for over 5 days now when it should of been next day delivery. Every day they tell me it will be delivered tomorrow but something always goes wrong. This is the most frustrating / waste of time i've ever dealt with for an online purchase. I will never order from Office Depot or anything that is distributed by TForce."

"Guessing that the T stands for Trash. Their dispatch called yesterday to confirm delivery for today. Luckily we made a call today to check on possible delivery time, to find out that it wasn't even on a truck to be delivered by the promised date. Then we are told that we have to be there before 1pm because their dock goes dead at that point. Do yourself a favor and just find a different frieght company."

"I recently had the unfortunate experience of dealing with this shipping company. I bought a bathtub surround from a different store, and when it didn't work, we HAD to ship it back with freight. I went through UPS who sent me through this company. Let me tell you, this company is a complete letdown. Not only did they fail to follow through on their promises, but they also billed me an unexpected amount and not even CLOSE to what they had told me when I made the pickup request. They said they would call me when they were 30 minutes away so that I could meet them and sign for the package shipment and write the check for the delivery. I got NO call and NO confirmation that somebody even picked up until I arrived home, and the package was GONE. This lack of professionalism and disregard for their commitments was highly frustrating and caused significant inconvenience and delays on my end. Moreover, the WORST part was the unexpected bill they imposed on me! During the initial and secondary phone calls, we agreed on a set price of $230.01, which I was fully prepared to pay. However, when I received the invoice, I was billed OVER $1,000! I reached out to their customer service, expecting a prompt resolution, but was met with indifference and a dismissive attitude. This blatant disregard for their own agreement left me feeling cheated and taken advantage of. In all, this whole situation is horrible, and this is a complete rip-off! I will not be paying over $1,000 for something they said would be $230!! I STRONGLY ADVISE NOT to use this company as they are a complete rip-off and lack any sort of honesty. And their customer service is HORRIBLE and will do NOTHING to rectify THEIR OWN MISTAKE!!! Belinda Ravan"

"Their incompetence cost me money and I will never use this mediocre freight carrier ever again. All around pathetic experience. They don’t have a clue what they are doing and will lose your shipment. Save your money and use a reputable carrier. These amateurs have no answer as to where my package is and we are now 1 week past the scheduled delivery. Costing me money every day now. I’m at a loss for words. They used to be great but wow has service gone downhill. AVOID THIS COMPANY AT ALL COSTS"