RedCoach Luxury Bus Stop - Miami Airport

"Despite some of the negative reviews, I had a pleasant experience with red coach, the bus arrived promptly from Miami Airport to the various stops along the way, as others have mentioned, the bus does need a upgrade with newer seating/charging ports etc but the seats were comfortable and reclined nicely and the AC was cold. I would use this service again."

"They say they are luxury buses but I bought a first class ticket and the bus was super dirty, my seat was with pee, the driver was super rude and threw our bags! Don’t recommend it at all"

"I recently traveled on this bus service and while I appreciated the punctuality in terms of departure and arrival times, I was disappointed with several aspects. The bus was noticeably unclean and showed signs of age, including an unpleasant odor. Despite purchasing first-class tickets, I was assigned to a business-class bus. I've contacted customer service, and I'm currently awaiting a response from the supervisor regarding the refund difference via email, but I’m not confident. I’ll get a response back without having to follow up but we will see. The seating was far from satisfactory, with worn-out leather and discolored plastic. The power outlets at each row seemed haphazardly installed, giving the impression of a makeshift setup. Overall, the bus interior appeared dated and in need of an upgrade. Furthermore, during the journey, the driver was consistently on his headset, which detracted from the overall experience. Given my recent experience, I'm inclined to explore alternative transportation options, such as flying or using the Brightline, for future trips between Orlando and Miami.""

"Chris was great! He helps me a lot. He has patience, I don’t speak English and Spanish very well, and he helps me."

"My mom and I purchased a roundtrip ticket (Miami/Tampa) and in our first trip from Miami to Tampa, the bus broke down (it happened multiple times) Just imagine for a company to notice that the bus has issues in Fort Lauderdale and then keep driving until it can no longer move forward in Fort Myers! thus compromising the safety of your customers. On top of that, getting into a car accident (911 and police involved) and delaying the trip even further (we were supposed to arrive at 2pm, and did so at 9pm). I never reported this to them as I was hoping to enjoy my vacation without complaining. But guess what? Bad experience on our way back from Tampa to Miami! The tickets were supposed to be Business Class but they were not as the overall quality of the Bus is low, especially because it rains inside. Yes, you read me well, IT RAINS INSIDE! Water falls down from the roof when it rains outside, causing my mom to get wet a few times (same thing happened to a few other people). I complained to the company and guess what they did? NOTHING! they ignored me, terrible service and not luxury at all."