JOANN Fabric and Crafts

"Store had posted signs for gift bags 30% off, excluding holiday. I did mot have holiday ones. At register, I advised cashier of sale. She declined to give discount that was clearly posted. I returned them bc I wanted a larger size, and again informed them of posted sale sign, excluding holiday which i did not have. FInally, she spoke w someone on walky talky who confirmed sale. But did not give me full discount again. Let's do grade school math 9.99, 30% off is 7. Such a joke in this store won't be returning. Hobby lobby or Michaels, hello"

"I had an unfortunate experience with staff at this Joann’s location on 22nd Nov 2023. I approached a salesperson in the fabric area to ask for assistance. Her demeanor was one of disgust as she readied herself looking around hesitantly for almost 15 seconds before turning to us. Her service or lack thereof was disrespectful and her knowledge or lack thereof was zero. This staff member displayed no understanding of what customer service is. No greeting, no smile, and one had to beg for assistance. After acknowledging her “that will be 109.00 dollars!” and asking her to straighten the fabric before measuring, she began folding the fabric over itself as a form of measuring the 4.5 yards I requested. When I questioned this method, I was told that’s how they measure to keep the fabric tidy. In the end the measurement was short by 08 inches. My word, never again. This one star review is given only because there is nothing lower. I love your stores but this experience has left a bitter taste."

"Over the past seven days, I have been faced with a critical issue of insufficient staffing, resulting in a lack of employees available to assist customers and an absence of cashiers at the checkout counters. This has happened for the second time within this short period, causing considerable inconvenience and frustration for valued customers."

"Super big store! Every crafts and art supplies you could need! Nice selection of holiday decorations. Friendly service!"

"My Service today was Excellent. The Girl at the Fabric Counter cutting the fabric. Was a huge help. She helped me to pick out Dress Fabric for our Pattern for an Historic Apparel Line we are designing. We needed to have a fabric that flowed for a Woman's Dress...she was GREAT!!! I am sorry I forgot her name she was working Sunday morning in the Coconut Creek needs. SUNDAY April 10th. She had patience and listened to our needs. She is great!!! Please thank her for us. Here is the fabric she helped picked."