Infinity Cutting Tools 310 Mears Boulevard, Oldsmar, FL 34677

"I bought a 12” 4 piece precision combination square set. I paid extra for package protection. I received it with the case broke. It was not broke in the shipping process it was broken before the cardboard cover was put on. I’ve emailed them three days in a row and not had a response. Self proclaimed 5 star customer service! What a lie! Should have bought a sca. Precision combination square."

"I have been consistently pleased with the quality of the router bits that I've ordered from Infinity Cutting Tools. My most recent order arrived promptly, but was missing one item. Customer service was easy to contact and quickly had the missing item shipped to me. Excellent service and product quality!!"

"I ordered a professional router table package via their website on June 29. The package did not ship until July 10. I received the package a few days later. Due to being a busy shop, and not having an immediate need for the router package, it was not assembled until the last week of July. Immediately upon assembling the router table package, the main component (3 1/4hp Triton router) failed. I contacted Infinity on July 31 (within 20 days of receiving the product) and they forced me to go directly through Triton to do an exchange on the router. After receiving and installing the new router, it again failed within minutes of it's first use. I reached out to Infinity as soon as that happened (August 14) requesting a refund. They took 9 days to respond to my first message. They took 15 days to respond to my second message. At this point it is now September 23 and they are not willing to do a return/refund due to it being past the 30 day window. After some back and forth, with them refusing to budge, they again went another 13 days to respond. So here it is, October 12, and the only resolution they can offer is to return the router and the plate. What good is a professional router table package without a router? Or we can exchange the router directly through Triton again, waste some time and money installing it on the router table, only to have it fail immediately. This company has the absolute worst customer service of anyone I have ever dealt with in my entire life. What an absolute joke."

"Abysmal customer service and they do not stand behind their products. We ordered a PACKAGE from them that included a Triton router. Our purchase was over $2,000. The Triton router died on the first use. We jumped through all of the hoops with Infinity, waiting days or weeks for a response to each of our messages, and got a warranty Triton router replacement. It, again, died on the first use. At this point, knowing that the routers are garbage, and now having zero use for this "package", we requested a refund from Infinity and are told that the order is not eligible for a refund because we waited too long to contact them. This IS NOT TRUE. We contacted them as soon as we experienced an issue, but due to their delays in responding to us, by the time we requested a refund we were outside of their return window. We are now told our only option is to continue going through the warranty replacement process with Triton, but there is no point because we know the router is going to die during the first use. With no router, the router table package is a very expensive paper weight. Infinity does not stand behind their products, and customer support is ridiculously incompetent. We'll be filing a report with our AG, and I encourage others who have experienced this type of issue to do the same. Infinity has essentially stolen $2,000 from us by refusing to allow us to return the defective PACKAGE that we bought."

"I have no idea the quality or lack thereof of their tools because I have been met with nothing but difficulty trying to place an order. They don't sell a complete line of products on Amazon. Their web site on mobile within two browsers would not transact. I made what i thought was a successful transaction on a desktop browser a month ago but never got a confirmation email. I called two weeks later, and they had no record of the order, so no order number. I placed the order over the phone, got an order number verbally, but then again no conformation email. I then got an email asking I call about the order. I called and even though the order number indicates a transaction was made, they said it did not and they needed my credit card info again. It's been a month. I have no faith in them and quality of product is irrelevant when one cannot place an order and other reputable resources sell as good or better, and even cheaper. Sorry Infinity, I tried."