Regent Seven Seas Cruises

"Elite! The absolute best of the best and there is no rival! Just had an amazing trip aboard the Grandeur. EVERY single person on staff aboard makes you feel like actual royalty. And the decor, ambiance, food, drinks, and entertainment equally match the best customer service experience you will ever find on the water. Only down side at all, is that once you travel Regent, you unfortunately will never be able to cruise another brand and have a great time. Your expectations will be impossible for them to meet! Want to personally shout out Jerod Evans! He is an absolute rockstar on that team and if you haven’t met him yet, you should try to! Have now sailed 3 times and am now looking forward to the Amalfi Coast next!"

"if you were 80 years old, plus this is the cruise for you walk wheelchairs bingo. Every night the entertainment was subpar. The food was horrible. The people were very nice, but it would not be for anyone under 80 years old."

"12/10/23–This is our their cruise and last of the year . We have been cruise hoping since Nov. 28. So far , check in process super quick . Smaller cruise ship than the Encore and the Celebrity Ascent . So far , very luxurious, this is brand new ship . Def class of people on here , upscale ."

"My daughter and I sailed on the Grandeur so I could win a bet that it's much better than the Disney Fantasy liner. I lost! Although the suite is more luxurious than Fantasy's, the view and service are not the same. If traveling with only my girlfriend, I would prefer Seven but not the suite."

"For anyone anticipating an especially "premium" or luxury experience on Regent, make sure to look elsewhere. Regent has managed to charge excessive prices for subpar services and accommodations for a while. It's astonishing that Regent Seven Seas has been able to mantain its hollow visage as "the world's most luxurious cruise line." The Regent Navigator would be my temporary home during my 19 day trip. It is the oldest and smallest member of the Regent Seven Seas fleet. The marketing team has performed an amazing hat trick in claiming the Navigator's weaknesses are in fact it's stengths. The ship has aged beyond the possibility of repair even from the craftiest designers. The interior has an unmistakable gloom. There is a pervasive smell of rank sea water, cigarettes, and kitchen grease. The carpets are faded and the "suites" have stained popcorn styrofoam cieling panels. In the rooms, there is an off-white/beige plastic which covers all major bathroom amenities that give it the look of an old "Motel 6." The great majority of the interesting "all-inclusive" excursions (which are supposed to account for the exorbitant price mark ups) cost extra. It's easier and far less expensive to call the upcoming destination and privately arrange a tour than to use the concierge the included itinteraries. The seemingly engaging activities were mostly full and were expensive. In this sense, the marketing and executive management of Regency have made fraudulent claims in their marketing of the cruiseliner. With nothing left to distinguish Regency from competition, they promote "all inclusive adventures" as their signature, and it's absolutely rubbish! One luxury which I really look forward to on an all inclusive cruise is room service. When one has a verandah and a balcony, having meals in the privacy of your room (with ever changing vistas) is a fantastic indulgence. The room service onboard the Regent Seven Seas Navigator is horrendous! The food served onboard in all of the restaurants is excellent. The room service menu is extremely limited, the portions are TINY (therefore one has to order multiple items to have a square meal) and the taste could not be more bland. When I found out that the food comes from the same kitchen of the ships largest restarant (that produces a variety of delicious options), I could only think of one explanation to the room service situation. It must cost the ship additional resources and man hours to serve guests room service. Therefore, by deliberately crafting a limited and tastless room service menu, guests are compelled to eat out. The itinerary was poorly designed. I chose this itinerary because of the destinations and the embarkation ports close proximity to my home. When we did finally arrive at a destination, we would often have less than 24 hours at one city, and then two days at another. This created a frenzied sense of urgency to visit the best destinations, and a prolonged stay at less desirable ports. Finally, it seems that Regent Seven Seas cruises has built their business model around taking advantage of wealthy senior citizens that have yet to travel on other Cruise liners. I asked as many guests as I could if they had travelled with another company, and they almost all said "no." I understand that I have only travelled on one Regent ship. However, there's clearly been a major effort by cooperate offices to equate all of Regent's fleet with their newest ship that's getting news coverage as the world's most luxurious vessel. I won't say how much I paid, but it was VERY expensive compared to superior competition. I feel obligated to warn those considering travel with this company to go elsewhere. Their marketing and pricing scheme is misleading and borderline fraudulent."