First Class Vacations

"This place is a scam. They owe me money and refuse to give me back my refund. DO NOT BOOK ANY VACATIONS WITH THEM. They don’t know what they are doing and are very unorganized. The company ruined my cruise by not adding the correct information (beverage package for 2 people) I had to pay $503. On the cruise and was told that I would receive a refund for it after cruise and then told me I can use it as a credit instead of giving me a refund. Scam!!!"

"Elisse booked my cruise to Alaska, scheduled to leave 9/2019. Tracey Purcell called 6/2019 to say “owner” was gone with company credit card and they needed to make payment to cruise line. She claimed she was asking others this same request due to situation: use personal credit card for payment, or reschedule cruise for later date. She assured me I would be repaid as soon as “owner” returned. Stupidly I agreed after demanding it all be in writing, which I never got. I did get promises of repayment ... the date kept changing. They told BBB the reason for everything was ‘restructuring’. Apparently they restructured their bank accounts. The only thing I know is that I paid two times for one cruise, a cruise I went on, but I only went once and paid twice even though I have repeatedly called and emailed for reimbursement. They just stopped responding, even with BBB. I will never use First Class Vacations again. I can’t afford them."

"I paid over $5,000 for a cruise. After they received the final payment a cruise was booked. We booked excursions but later were notified in December 2017 that we were being refunded our excursion payment and our cruise had been cancelled for nonpayment. After several unanswered phone calls we finally reached someone and were told a new cruise would be booked. Never happened. We tried to get our money back several times with no luck. Even though we were assigned a representative, we were still unable to book a cruise or get our money back. It's been 2 years of trying to get a response from them other than later. These people should be prosecuted for theft. DON'T BUY ANYTHING from them."

"Kudos to Sheri of First Class Vacations the booking agent for two cruises for the family . She has been very professional knowledgeable and patient answering all the question that we may have . The sales staff, are also very good at making the offers/ packages attractive. however In order to get value for money you have to utilize all the perks offered ...There is added cost for any deviation. so be careful when planing and ask questions....... so you will not be surprised . Overall our . experience has been good with First Class Vacations"

"Sheri at First Class Vacations has been an awesome booking agent the two times I have booked cruises with her. She has been professional, nice, personable and patient. The other staff, mainly the sales team, are also very good at their job, which translates to being very persistent and making the vacation package sound too good to be true! Got me twice!! The thing to remember is that package deal! It sounds great, but you do have to take advantage of, and use all the perks in order for it to be cost effective. If you are looking to go on a just a cruise and nothing else, then you might be better off booking your cruise some other way, because the "vacation packaged" initial cruise will be more expensive than booking that cruise directly through the cruise lines with the extra fees and such. And there is going to be some extra expense if you want to go in peak season, or make any other deviation. I have seen it twice now. We are finding out that we don't have the time and money to afford to travel to the locations just to take advantage of the extra bonus perks of the package deals, so in the future the I will refrain from buying into them. But if you travel often and have the resources to do so, First Class Vacations package deals might be the right deal for you. This isn't necessarily a negative review, as our experience with First Class Vacations, has been a positive one...other than a few fees that may have surprised us, like others have mentioned, probably because I was so exited about all of the possibilities, I would miss the sales team mention them. It is just a warning to understand what you are getting into."