Geek Squad

"The Geek Squad rep was excellent. He took care of my concerns in a few minutes. Very friendly and competent"

"Came in today with my sister and her Iphone 13 pro max. The glass panel on the back of the phone had cracked after she had been switching out an old phone case with a new one. We made an appointment online (with a recommendation from Apple themselves). The person who attended to us told us the repair would be 500 dollars to change the back panel (This was a bit strange to me seeing as we had the same issue not to long ago and had a secondhand repair place fix the issue for only 130 dollars). After agreeing and him doing some checks on the phone on his computer (which took roughly 10 minutes), he took it to a back area where he said he would check for water damage. 10 more minutes pass and he comes to us and tells us that “residue inside the phone from the previous repair had caused some damage to the screen on the front”. He also let us know that the new price would be 600 dollars to repair… After agreeing to that, he went to check for parts to see if he could repair it within the hour and 5 minutes later came back and told us that not only did they not have the parts but also that they would not repair it and told us to go to an Apple store for the repair and “hopefully” get the same price. I requested the phone back in order to take it elsewhere. Sure enough the Geek Squad employee bring my sister’s phone back with a 4 to 5 pixel wide white line going from top to bottom of the screen (which wasn’t originally there when we brought the phone in). I don’t understand how something like this could even happen when Apple themselves recommended this place for the repair. I feel that whoever was doing the repair in the back area doesn’t even want to take responsibility for the now damaged screen. Blaming the damage on “residue inside the phone from the previous repair” just does not make sense to me as the phone worked perfectly fine before we brought it in for the repair. If they weren’t confident in their ability to make the repair, why not just say so and save us the 25 minute wait? It's funny to think we came to get a part of the phone fixed that is purely aesthetic and left with damage to the actual useful part of the phone."

"I scheduled an appt with them through the Apple Support app to repair my screen. Upon arriving at my scheduled appt time, I was told that they do not have the “parts” required to repair my iPhone 13. They would have to place an order for it. Why was I told in person? I made the appt two days prior. The appt description clearly included the type of iPhone I have. They could have looked into my appt repair and called me to notify me over the phone rather than in person. Waste of time during my hour lunch break from work."

"Appointment on time. Hialeah staff extremely helpful and professional. Expedient work with explanations of what was done. Staff is not on commission so they don't push for unnecessary purchases. Best Best Buy in the area."

"The WORST customer service I've received in my whole life. They treat you with attitude and they want to argue with you, not solve your issues. I strongly advise you to go somewhere else to have your equipment serviced or your issues solved. They work with Apple repairing equipment in warranty (covered by AppleCare) and I have to say this is the worst partnership I've ever expect from Apple to engage with. I'm very disappointed of these two companies."