Total Appliance & AC Repairs Inc. 13550 Southwest 10th Street, Pembroke Pines, FL 33027

"My mom has been waiting since early December to get her dishwasher. Fixed was told that home depot didn't have the part. And they never called my mom back or did anything. It is now the end of January and we're entering February"

"I've been with TOTAL since I moved to Century Village in Pembroke Pines, 14 years ago. I don't understand the negative reviews as I have yet to have a bad experience. While I'm not happy with condo's Management Company, I hesitate in moving elsewhere due to the wonderful service from TOTAL. I believe their price is within reason for all that they offer. I would never give up on this company. It's like a safety net for my appliances."

"They left us with no a/c for one week in June instead of working on the weekend to repair the system! They took two months to fix our stove top and still not fixed. Our refrigerator was not working properly and the Technician who came to fix it, put his ear on the door of the refrigerator and stated that it needed a new motor! Two months later another Technician stated it needed a new fan, not a new motor! 2.5 months later and $150.00 short, they never returned my money! The supervisors nor managers want to answer your calls nor return your calls! The worst service company in South Florida."

"I have my account since 2017, I probably have used the services five times. The customer service received from Cynthia at the office is outstanding, she is awesome, and always follow up with a phone call to let you know about the repairs. No worder she always busy. Thank you Cynthia. Eric Rasmussen New Hampton Building G"

"Today I had a wonderful and warm experience with the Total representative at Century Village, Pembroke Pines, Cynthia Valera. I have been without my dishwasher since before Christmas while total waited for two parts. Today I got an email asking me to call and arrange installation of the newly arrived parts. After several calls to the main office, which I’m sure is also incredibly busy, I decided to drive to our local office here on the premises. I was greeted pleasantly by Cynthia who immediately got on the phone and arranged my installation appointment after I explained my situation. She was professional and thorough, and while I am totally bilingual, I appreciated her personal touch and charm in my first language. As a retired teacher who taught Spanish speakers, I know how important her bilingual skills must be to your business. I hope she is duly rewarded. Angelina C Acevedo"