Unique Vacations

"She stole my money and didn’t book my trip for the dates I was suppose to travel. She ruin our anniversary And stole over $1200 from me"

"Like many other people, I had to cancel our trip to Sandals due to the COVID pandemic. Even though we canceled our trip 3 months prior to our scheduled trip, getting reimbursed for airfare was an absolute nightmare. Getting a hold of someone on the phone is next to impossible, and they also don't respond to emails or messages over social media. I eventually had to file a fraud claim on my credit card in order to dispute the charge before I could get the airfare reimbursement. Because of all of this unnecessary stress, I will NEVER book a trip to Sandals and if I ever see "Unique Vacations" again, I will run far, far, away. Even if they were giving away vacations I wouldn't do it. Very disappointing because I've always heard Sandals is the best of the best. Communication was surely disappointing."

"I have been calling this to get a refund for a trips to jamaica me and my boyfriend had booked in july , however due to COVID 19 the trip was canceled. We have spent 3 months on the phone for HOURS trying to get our refund for the flights. All they do is lie to us telling us your money will be refunded in 2 weeks. That never happened. 2 weeks has now turned into more than 3 months. They train their employees to lie and say the same thing to ANYONE asking for their refund and honestly , its discusting and obvious. This company needs to be shut down. Horrible scam. I am not giving up and neither should anyone going throught this same issue."

"Traveler beware! My family had a trip planned with them for March, which no one could take because they closed their property due to COVID-19 concerns. They refuse to refund the money that was prepaid for the stay. They claim we can rebook with them, but you can't get in touch with anyone to try, and besides, it's still unsafe to travel. Travel providers all over the world are providing refunds right now, but this company can't even offer a bare minimum level of customer service. Instead of creating goodwill and future bookings because they did the right thing, they're instead choosing to scam people out of their money."

"Unique Vacations is a scam!!!!!! They told me we would be able to travel with another couple to Cancun and stay in the same resort. They charged my credit card $361 and then called a few days later (after I had purchased airline tickets) and told me we would have to stay in a different resort because group travel is not allowed. I asked for a refund and was told they were refunding right away. After no refund, 2 weeks of unreturned calls, and now on hold for 15 minutes, I decided to write a review. DO NOT DEAL WITH THEM!!!!!!"