Techy Sarasota - Repair/Sell/Buy

"I do not give 5 stars lightly, so wow! This store nailed customer service and nailed skill in solving my tech problems. Note, this is a new owner of 3 months and Sarasota is lucky to have service. I am here visiting my mother and the power cord for my work laptop for bent in transit. I called a few office and electronic stores and they steered me there get a universal adapter that I figured out before going to the store, luckily, wouldn’t work with type-c. I cashed Techy, told them it was a work computer so I didn’t want to plug anything into it that wasn’t truly compatible and I was only here for 2 days. Mike asked me detailed questions, found a type c adapter online that listed t laptop model as compatible and said he had B2B expedited shipping and it should arrive by store opening at 11am. The next morning Mike called and said the package hadn’t arrived and offered to call all the local stores to see if there was a type c in stock. About 45 minutes later Mike called and said there was not a local store option but the adapter had arrived. So far Mike did probably 1-2 hours of shopping on my behalf and came up with an adapter brand he trusted (my first was all the knockoff/used ones I was finding.) I went to the store to pick up the adapter, it was clearly not used and worked great ( and Techy cleaned my ports accessories I bought that were corroded.) then I mentioned my phone only worked on speaker, not near my ear. Mike’s tech expert (genius guy but forget his name), looked at it for a Milos cone and said your soften protector is upside down. Embarrassing but illustrates my point. Wish they were in my hometown but feels so good to receive service above and beyond. Felt so taken care of. And the cost of the adapter with overnight shipping was less than the incorrect ones I was quoted and cheaper than the Dell brand which read not available overnight. Amazing!!!"

"THIS PLACE SUCKS. they NEVER answer emails. quoted me a price then pretended they hadn't included the deposit - ripped me off for $100 bucks. And the $800 I paid for laptop repair took weeks longer than quoted AND didn't fix the problems. GO SOMEWHERE ELSE."

"I took my android to get fixed, I paid around 400 dollars, phone was not fully working having some issues, Ryan said tomorrow i will call you with the part, and after 6 weeks the store is closed, don't answer the phone, totally disappear from the planet. Guys from Batteries Plus told me in another occasion disappear for four months. I need my phone back to work ,I have a lot of data in there. I don't understand this kind of behavior. I hope this guy be okay. Totally disappointed."

"Customer beware! I took in my IPad for a screen repair. I paid for a new screen, during install of the new screen, the technician broke my original home button and had to order a new one. I was called when my iPad was ready (some days later), only to be told when I got there, "I didn't like the way the new button was working so I ordered another one and it should be here any minute". I waited over an hour and the button never showed up. I left in frustration because I should have been called ahead of time about the button issue. I asked the technician to call me when the new one was installed and in working order. When I didn't get a phone call, I called in to have the technician tell me that the charge port was faulty. Once that repair was done I was then told the battery connection inside was faulty. I went to the store to be shown a picture of my iPad from the technicians phone. I said, my iPad isn't her, is it? His response was no, I sent it out for micro soldering. See, I already knew this because the location was turned off by someone other than myself. After the battery connector was worked on, I was told my iPad was not in a condition to be worked on any further and that the technician could sell me a refurbished one for a little more money. I agreed and the replacement was ordered. When I went to pickup the replacement, I walk in to find the technician wiping the iPad with his shirt. I asked what he was doing and he said there was smudges from a screen protector on it. I looked at it and immediately knew it was buff marks from a bumper ipad case and those would not come out, so the technician put the screen I paid for on the refurbished iPad. I picked it up ti inspect it and saw the condition of the metal which looked like it had been dragged behind a garbage truck down the road. He said he ordered a grade B replacement. He didn't charge the extra trade in amount at this point. I get home with my "new" iPad to find that the left side of the new screen is not responsive, the screen won't seat and the iPad is literally bent. I took in an excellent condition ipad for a screen change and ended up with a piece of trash. I called corporate and explained my situation and they were to have the manager call me back, that never happened. I called my local store to demand an iPad that is equivalent to my original, it's been almost 3 weeks since that technician told me he was ordering a replacement. I would never recommend this company or any of its franchises. I would give negative 10 stars if it were possible."

"This is a genuine review of Techy in Fort Lauderdale. I arrived late yesterday afternoon with a smashed IPhone 14. I was met by Jon who is a technician. He did an excellent job repairing the phone. It took about 2 hours and he stayed late to do it. Great service. He explained the process which is complex and requires special equipment. He offered a better case to prevent this happening again and it was very reasonably priced. You can have a refreshments while you wait. Don't risk going somewhere without the best repair equipment Go to Techy. Excellent service and priced well. Highly recommended."