Global Vacation Rentals

"We are at 9151 Caddie Way Drive in Davenport Florida, we have had no hot water at the kitchen sink all week, we have called 3 times...nothing. The hot tub is a joke, the breaker keeps tripping, we have had 3 visits from maintenance on this, can't be fixed, we have an electrician in our group that can keep flipping the breaker but obviously the family's before us have had the same problem because the lock to the door on the breaker has been pried open but Global does not seem to care about this either. Traffic to the gates during the holiday are ridiculous, backed up for an hour...easy fix, get people out there to help move cars in and out. We are an easy group to keep happy but Global needs to stop passing the buck and just do your job. Please do not reply to say "you are sorry to hear that you are disappointed with your stay and we wish that we could do something to make everything ok" We gave you that opportunity, we are not looking for money back, just DO BETTER!"

"We’ve been working with Global for a while now being their sliding glass door vendor. They have been a pleasure to work with. We deal with Melissa a lot and she has been amazing! Great company, great staff, and great with communication! Highly recommend them!"

"We were not very pleased with our stay. We paid for the early check-in and when we arrived there was trash all over the front of the yard and the pool was filthy and not ready. We later found out we had to pay extra to get the spa tub heated. We paid for 5 days and the pool was heated for only 2 nights. The clubhouse was so far you had to drive. It rained every day and they had to close the pool early. Food and drinks were super expensive and tasted bad. Won't be going back!"

"Had an amazing experience with our recent Disney stay! The management team made the check in and out process so extremely easy! Loved that everything was sent quickly by email to sign and we were even able to get an early check in time. The staff was super responsive and just wonderful to work with. We LOVED our unit and the community. Would absolutely use this company to help book a future vacation."

"For context, this was our 4th stay in Kissimmee in 18 months, and we used VRBO. We only have 5-star reviews as guests and pride ourselves on cleanliness and open communication. We've received nothing but positive feedback from owners/managers for our communication, which is to help them out. Our family of 4 stayed at 8137 Sun Palm Dr. and it was our first time staying at a Global Resort Homes property. Due to a late flight and a long line for car rental, we did not get to the home until 3a and went right to bed. When we got up the next morning and noticed that there was a hose in the pool, coming from the neighbor's screened-in lanai (pictures attached). I called to tell GRH about the issue. The woman said the pool guy would come out to take care of it, and I explained that because the tap water was running into the pool for a long time, the water was ice cold. GRH charges for pool heat, but I asked the woman if they could warm the pool up that morning without charging us due to the inconvenience, and not to have free pool heat for the whole stay. She said she would ask and call me back. After the call, we noticed the spa jets would not turn on. A while later, we did a load of laundry with the temperature set on Tap Cold, and hot water came out. I messaged them about the issues, and they said they would have a tech come over that day. Around noon, the pool guy was taking care of the hose, but said management didn’t tell him about the spa jets, so he fixed that too. After several hours of no call from GRH, I messaged them, asking about the pool temp and letting them know the pool guy fixed the hose and spa jets. GRH staff member Jessica replied that "the washer hoses will be addressed, but that is no reason to have free pool heat." At no point did we ask for free pool heat because of washer hoses (full transcript on VRBO). And, the ice cold pool ended up being hot by evening, so maybe they heated it without telling us? GRH maintenance never came by that day. The next day, we got back in the evening and there was a note from GRH maintenance (picture attached), which basically said "washer is hooked up correctly, spa jets work, and if you want spa heat, you need to pay for it." We knew the spa jets were fixed, and had messaged GRH letting them know. We never asked for free spa heat. The washer was still not hooked up correctly (video attached). The blue valve was feeding hot water and the red valve cold. The note was an insult. The next day, I messaged GRH addressing the note that was left. I let them know that the washer was still not hooked up correctly, we knew the spa jets were fixed, and we didn't ask for free spa heat. I said we were trying to help, we enjoyed our stay, and we get good feedback on our communication. I received a nice reply from Karina. I left an honest review on VRBO, where I said nice things about the home, and left a similar review of the experience as above. I still gave the property a 4-star rating. GRH decided to hold back my review, but it auto-published 14 days after submission. The response on VRBO said ",Very glad to hear the house was as it should be..." So, the washer connections should have been backwards and a hose left in the pool. To add further insult to injury, Aileen of GRH gave me a 1-star "overall" review on VRBO as a guest, 5 stars on "cleanliness", 2 stars on "communication" and 4 stars for "house rules". So, our inconveniences made us bad guests? I called VRBO about GRH's review. They reviewed the transcript, and apologized profusely for GRH's unprofessional behavior. Unfortunately, VRBO cannot remove it, only GRH can, which they have not. VRBO also felt it was wrong for GRH to leave me a bad review while holding back my account of the stay, which wasn't even as low as the 1 star I received. So, I had to resort to Google Reviews, which I never use. Hopefully, someone at GRH reads this and does something about it. If not, that's on them and maybe the owners using them will read this review and understand who is representing their properties. This was very petty behavior."