Meyer Vacation Rentals by Vacasa

"If I could give zero stars I would. Upon arrival to the condo in gulf shores the room was not ready. When I say not ready I mean, it was under renovations, completely unable to stay there. While they were able to move us to another condo it took almost the whole day, so therefore losing almost a full day of our short trip. My 5 year old accidentally left his blanket in the condo after checkout. We werent gone but maybe 30 min when realizing this and house keeping was still there. Vacasa refused to give us housekeeping number and even charged a $25 fee to pass the word along to lost and found. I'm sure this was in case of having to ship back, but what if its not found? Completely unprofessional and HORRIBLE customer service. I will never book with them again and suggest everyone think hard before they book with them also."

"Avoid this company. Dishwasher broken and had been broken a long time per sticker on it. Bathroom light, hall light and over oven lights were all out. Toilet ran non stop and shower wouldn't drain. Blinds on the bedroom window were also broken. That's a lot when its supposed to be a vacation spot. I called within an hour of arrival to report and someone came 3 days later to fix a few things. My vacation should not be spent waiting on or doing maintenance. Housekeeping came in at 9:30 to clean while we were still there packing up and moving out. Checkout is 10. I would strongly advise you avoid this company."

"I recently had a puzzling, frustrating, and entirely unprofessional experience renting the Labacoco East and West duplex offered by Meyer realty. The trouble began with a property bait and switch, we had reserved a home in Gulf Shores, but prior to our stay were switched to the Labacoco duplex in Fort Morgan due to damage from Hurricane Sally. The original home was not ready for rental, which is understandable given the scale of destruction Sally brought to the area. Unfortunately Labacoco was also not ready for rental, but that did not stop Meyer from offering the property. The home was far from water tight, there were leaks everywhere including directly above the master bed in the East side of the duplex. This became apparent at 3am when a large quantity of water broke through the wet sheetrock and directly onto my friend's sleeping face. There were also leaks on both units' main floors, in the West unit pots and pans were required to catch what was coming in during the rain. And of course with water comes mold, the property had a musty smell and mold was evident on wet areas of drywall as well as in many air conditioning vents. There were a few other minor safety issues as well, including the fact that most smoke detectors in the East unit and many in the West unit had been removed. I suspect this was because of the water intrusion, centrally wired detectors have a tendency to all go off simultaneously when they get wet. There was also mold in the East unit refrigerator water system, and the East unit dish washer was completely inoperable. I wish I could end this review as a sub-standard home offered by a company trying to do right by its customers. Unfortunately that was not the case, our dealings with Meyer were largely unprofessional and their response to the property condition was unacceptable. Without notifying us Meyer sent a crew to replace the appliances in the East unit kitchen. They showed up, insisted we had been informed they were coming, then told us they would need around 3 and a half hours to do their work. We asked them to put on masks because we had children in the home too young to be vaccinated. In response they called their supervisor, who told them they did not have to honor our request to wear masks. We even PROVIDED MASKS FOR THEM TO WEAR and still they refused. We asked them to leave and thought that was the end of the issue. We were mistaken. We received a rude text from someone at Meyer informing us we could not refuse the crew entry. We had to call the office to explain why we sent their crew home and were fortunate enough to reach someone sympathetic to our caution over Covid in a state with critically overburdened hospitals. As recompense for our troubles Meyer offered us 1/2 of 1 night's rent. While better than nothing, that did not come CLOSE to compensating us for the condition of the property and the deeply unprofessional service that we received. We will NEVER rent from Meyer again, and I caution you to do the same. Do yourself a favor and rent through a platform like AirBnB or VRBO, at least they provide recourse should a home be unfit for habitation as the Labacoco duplex was. To Meyer, please feel free to reach out to me directly if you'd like to discuss why I took the time to write this review. I'd be happy to provide the booking dates and reservation name to discuss more appropriate compensation for the state of the property and the unprofessional nature of our experience."

"My first rental from meyer. I was nervous due to other reviews. Rented Boardwalk 686. It was cleaned to my satisfaction! Bed was comfy enough ( all had foam toppers). Kitchen was very nice and well equipped. Even had an air fryer! Plenty of seating. Nice washer/dryer ( doors open close) fridge was kinda small. To be picky, it could use some touch ip Paint here and there, especially the front door ( dont let that scare you). Each room was cute but not consistent as different floors in each room and cabinets. Overall was great. Will rent again! Parking was fine but not many people here since school started."