Bank of America (with Drive-thru ATM)

"We just had a very friendly and pleasant experience at this branch. We came to close some accounts and Tan was extremely helpful. The friendly atmosphere and professionalism in this branch is 1st class."

"My husband and I have been customers of BOA for almost 25 years. We live in NY and have a residence in Venice as well. While down here it was imperative that we get a document notarized. Because it was an out of state document the notary at the bank refused to do it! He then went to ask his manager, came back out and said the manager agreed with him. Manager didn’t even bother coming out to discuss it with my husband. Notary was completely wrong! Seriously thinking of leaving BOA after this."

"Felt like I aged 20 years and the only person that was able has to ask for assistance. When I arrived there was 4 people ahead of me and now 1 hour later I’m still here."

"Good customer service. Should have more tellers to speed up the line."

"I am terribly disappointed in this branch. Right inside the front door I was stopped by an employee asking if I had a mask to wear, I understand it's her job to ask and she was very polite about it. I told her I gave a medical disability and cannot wear one. She then started asking me why I was at the bank today, I said to make a deposit, will it be a check or cash? As though this is anyone's business but mine. Why would I want to discuss my financial intentions at the front door in the common area? I told her what I was doing, I was completely taken by surprise or I would have never had that discussion in that location. She then said I could follow the footprints to go to the teller area! When there I could not see a teller so I started to fill out my deposit slip, thinking they would be right back. I looked over and saw a few wisps of hair about the next computer and realized that's where I should be. I said oh, I didn't see you. She said she knew I'd come over when I was ready. She never acknowledged she was over there like When you're ready I can help you or anything like that to direct me. I handed her my credit card and said I'd be taking a cash advance and depositing it. She looks at my card and says Did you call them and say you were going to do this? No, I never have in my life. Well, she said. I don't know anything about this one, it may not go through! SERIOUSLY, it was my Capital One venture card! I use it for my airline miles. I guess she didn't bother to look to see who it was distributed from. Such incredibly POOR CUSTOMER SERVICE! Will never return to that branch. Bank of America needs to do some serious retraining there!!"