AutoNation Honda Miami Lakes

"This has to be the first time in a long time that I have had a great shopping experience at a car dealership. Everyone from Yolanda, Eddie, Jairo, and Armando were honest, professional, knowledgeable, and very helpful. They offered us a very fair deal right from the start. Consider me a loyal client from now on."

"Michael and Luis were our sales associates. We spent more time with Michael than Luis but both men were very good at confirming their service to what we needed in a vehicle and in our budget. They did not waste time on things we did not need outside our budget or push us to something that did not work for our transportation needs. If they did not have what we needed in our budget they let us know. If something new came in to their stock they communicated with us electronically to keep us updated. Our shopping for the right car at the tight price took some time. We make several trips to the dealership over several months. I think Michael was okay with that and confident that if they got what we needed at the correct price we would be back. We did come back partly because they got the right car in stock and partly because Michael treated us so well."

"Terrible experience with the service department. I received a letter notifying me that there was a recall on a part on my 2019 Accord. I called the dealership to schedule an appointment to bring my car in. I asked if the part was in stock, as the letter advised me to do, and everything seemed to be in order. I dropped my car off on a Friday morning and headed home to wait for the call that the repair was complete. A few hours later I received a call from the service representative that I dropped the car off with. He informed me that the part they needed to replace the recalled part would not be available until the following Tuesday. I asked why I wasn't informed about the part not being in stock when I called to make the appointment and the service representative said that wasn't his fault and he had nothing to do with the team that sets the appointments. The service representative then took the opportunity to tell me they had run some tests and diagnostics on the car and proceeded to list maintenance items that totaled almost $1,300 to fix. At that point I asked the service rep not to touch my car and advised I would come pick it up. I ubered back to the dealership expecting to grab my car and be on my way. When I arrived to the service area I saw the representative that had helped me that morning and approached him. He recognized me and immediately reinforced that the mistake in making the appointment without the part being in stock was not his fault. He then informed me that all I had to do was pay for the diagnostic test that they ran and I could have my car back. I was pretty shocked that I owed anything since nothing was done to my vehicle. My experience was already so poor that I just wanted to be done rather than spending time and energy arguing. I went inside and paid $239.67 to get my car back. Nothing was done to my car. I saw a service center employee pull up in my car and approached the driver side door. The door was open but he was still sitting in the drivers seat. He obviously didn't see me standing there because I watched him dig his index finger into his right ear and pull out a substance that was in his ear. He then rolled it into a ball between his finger and thumb and proceeded to flick it onto my floor mat. The absolute only way an experience like this could have ended. I not only will never visit this dealership again, but I may never drive another Honda because of this experience."

"Yolanda was amazing!!! We live in Tennessee and found the Odyssey cert pre-owned we wanted and the dealership was no gimmicks or added fees other than the stated dealer fee. I appreciated that they didn’t do the bait and switch with the price. And Yolanda worked with us everyday to make sure the car was ready and all the paperwork was ready when we flew down. It was a Saturday and the dealership was crazy busy, but Yolanda made sure we were comfortable and got us through everything as quick as possible. Our finance person was very detailed and thorough and had most of the paperwork ready when we got to him. Everybody at the dealership was friendly and helpful. We can’t brag on Yolanda enough!!!"