Classic Collision

"I had the pleasure of entrusting my car to the skilled hands at Classic Collisions, and I couldn't be more impressed with the results. From the moment I walked in, their professionalism and commitment to customer satisfaction were evident. The team not only repaired my car to perfection but also went above and beyond in ensuring every detail was taken care of. Their expertise in handling the repair process, coupled with their excellent communication throughout, provided me with a stress-free experience. The work done on my car was nothing short of exceptional - it looks as good as new, if not better! I wholeheartedly recommend Classic Collisions to anyone in need of top-notch collision repair services. They've certainly earned my trust and future."

"Virtually every part of my repair was an issue. My rental was not booked - so had to wait and get a rental My body work had to be redone b/c initial work was faulty and bubbled up. Car was returned dirty with overspray covering entire outside and inside of vehicle. car was returned unwashed and dirtier than when dropped off. rental charges were billed to me after 6 months after the incident. Classic refused charges. I had to contact them to pay the bill. I would not advise using this body shop. I would advise using Caliber Collision instead. Guess what --- today on 11/6/2023 - my credit card was hit again because Classic Collision didn't pay the bill to Enterprise rent a car."

"I brought my car to Classic Collision in Boca as per GEICO. No one explained the process. When I arrived I was "greeted" by the front desk person Susan. I have never been treated so rudely by anyone. She attempted to tell me the process about getting photos and that I should take my car home and wait for the estimate and parts. She acted like I was so stupid and explaining anything was a huge burden. Funny enough another customer came in and I listened as she shamed him for not speaking English well. This woman is mean and unhappy and it shows. I don't need anxiety going to get my car repaired - an accident is bad enough."

"Nice people/staff but unfortunately I was not satisfied at all with the work. Got front bumper done. It was finished before the ETA which was good, but unfortunately there were things that the shop should have seen before contacting me for pickup the very first time. Pickup day was gloomy and was about to rain so i rushed to inspect and then drove the car home. Day after pickup I inspected again and I noticed some tabs were not completely snapped in, in fact the part that was supposed to go under, was on top. So i called and asked if i can send them pics so they can quickly assess if it warrants bringing the car back in - because I knew i would have to drive there (about 20 min drive across town) to inspect and I would have to drive back again on another day to leave it so they can repair. I was trying to prevent multiple trips but they wouldnt accept photos being sent to them. Maybe they should let customer send them photos for them to inspect and then setup a drop off day/time to make 2 trips into 1. So I ended up coming back twice, once to inspect and then another to leave the car. Pickup day was sunny so i had the chance to inspect if the issue was resolved and they did fix it. They did. Paint was great very close to oem you couldnt even tell. Tabs and plastic pieces were in place. Looked perfect. Fast forward couple months, i was just walking around the car and noticed the rubber seal on the headlights was sticking out on the passenger side. I looked at the driver side and the rubber is tucked and cleanly put together. It’s very hard to notice since the rubber seal is black and the background is dark/black. I think i only noticed now because the area are now broken in and dirty. I took a vid on the 2nd pickup and realized that the rubber piece had been sticking out since day 1. Very disappointing to say the least. There were/are a couple of issues the shop should have noticed and fixed prior to releasing it. Not to mention they’ve had a couple chances to inspect the repair thoroughly since they had the car in the shop twice now. I am still contemplating on taking the car back in simply because of the hassle - i have to bring it back to get inspected, then i would have to come back to drop it off and get someone to drive me back home, leave the car a couple days then have someone drop me off again for pickup, etc. This is not a very good quality shop, based on my experience. Not what I expected as they have pretty high rating in google. One star for quick turnaround, one star for nice staff and great communication. But I would trade these two for quality/workmanship the first time around."

"I rarely leave reviews but this time, I really want to because I cannot pass on that one. I met with Sal who gave me a very descent price to repair the bumper and the side of my car. He was courteous, honest and very helpful..and even offer to give me a ride to the place where I rented a car! I came back 3 days later and wow, my Honda Accord 2012 looks NEW!! Please don't hesitate and don't waste your time researching a better place to fix your car, you just found it! Thank you Sal and his team."