Lakeland Body Shop & Collision Repair 2920 Mall Hill Drive, Lakeland, FL 33810

"This collision center not only does outstanding quality work, the staff are wonderful people. We are from Orlando and were being given the run around by a local dealer body shop for our claim. So we decided to take the Jeep to Lakeland Dodge collision center. From the first interaction, it was clear they cared about the customer and the work. And once we got started, they called twice a week to update us on the progress and estimated completion date. Julie, who was our first point of contact is a wonderful person and follows through on everything she says she will. She, the assistant manager Jay and the GM who we met are all very knowledgeable, and want you to be satisfied with their work. We can’t recommend them highly enough- both for the quality of work but also for how they handle customers…. We have never had a better experience in automotive repair or body work !"

"Took my daughter's nissan there to get damage done at her college by another student repaired. They did an excellent job. They kept in touch with me twice a week to give me an update. I recommend this body shop fully."

"My car was involved in an accident 10/12. I had my vehicle taken here and had nothing and I mean nothing but issues. Something random spilled on my front and back passenger doors that needed to be repainted, Scuff marks on the hood, orange stuff all over the car that looked like rust and a black mark on the hood mind you not part of the accident. PCS monitor malfunction bc they put the wrong bulb in, blind spot monitor on the passenger side not working correctly bc they calibrated incorrectly and no alignment done. Toyota had to fix it. They did not put a bolt back in where the sensor is on the back door. Now when I drive and turn left my door light comes on because now there's a dent inside. Just overall terrible experience. If you ask me I did not get the care I should have gotten. I was assured the car mind you brand new would b thoroughly looked over. Obviously not the case. I do not recommend. Their idea of make it right is totally different from my view of make it right."

"I got into a collision with my 2023 tundra, and they were able to help me to get my truck like new again. The staff there is really nice. Victor is amazing, great guy. I noticed a lot of people complaining about how long it takes for their vehicle to be repaired, but you CAN NOT rush perfection. They really take the time to make sure your vehicle is perfect again and get the right parts. If you want someone to rush with your vehicle not making sure the job is done and put cheap parts in just to get the job done fast then this is not the place for you. I know I want my vehicle to be like new with the best quality parts and that’s exactly what they did for me. You also have a lifetime warranty on all the parts they replace, and they’ll do their best to get you right. Really appreciate you guys and thanks again Victor for all your help."

"Horrible customer service! If I could rate zero I would. This place had my car for 2 months! Mind you this is where my Insurance company told me to take my car. Never again! It took them 2 months to complete my repairs. Using excuses of parts they ordered were not correct. Couldn’t find a wire they needed and it took 3 weeks just to get. Was with out a car for 2 weeks waiting on a courtesy vehicle. Feel I would not have gotten if I didn’t call and raise hell over how long this was taking and demanded to speak to the shop manager. Rude and unprofessional staff. Was told by a staff member after being told they couldn’t find the part that I should go and try to find the part my self since I wanted to complain about how long it was taking. Definitely not my job my guy. That’s yours. And clearly every single team member working on my vehicle was insubordinate and couldn’t communicate or approach this situation with professionalism. I will never recommend this place to anyone and if someone asks me about this place I will warn to stay the hell away from here. I guess this is what I get for a Toyota dealership trying to work on german engineering. Then when I finally do get to pick my vehicle up they wanted me to pay before i even get to see the work done. No I don’t think so! I need to see what’s takes 2 months to get right and I need to make sure it’s operational like it should be. Lady was rude because I asked to look at the car before I completed payment. Then when I asked to know what was replaced or fixed I was told my insurance would send me all that information. Again no! I want to know what was done before payment was issued. Never again! Don’t go here. Unless you have time to waste then that’s your choice. But this place is horrible! Just look at all the bad reviews. Most say the same. Length of time and unprofessional staff. I’ll just add mine to that list. STAY AWAY!"