Bank of America (with Drive-thru ATM)

"I’ve typically hated BOA which is funny because it’s the only bank I’ve banked with for 15 years and the large corporate company I work only uses BOA. So I’ve disliked using them in different situations where the office just sucks (mainly in Brandon area) but this office is great. I’ve had to use this office during my home purchasing process and they’ve been very helpful between answering the phones, appointments and just overall help from the tellers. They are polite and having a small setup for kids to be entertained is perfect. It has helped keep my toddler entertained. Thanks for all your help!"

"I am impressed with the service provided by Brandyn Scott at the Fishhawk branch. Ms. Jennifer (branch manager) was very nice too. I would recommend this branch for any of your service requirements. Thank you Brandyn!!!!"

"By far the worst bank of America office I have ever been for the past 20 +years, very unhelpful, two separate visits- same attitude by different employees. Level of training - questionable."

"We just moved into the area and over the past 6 weeks had to come to this branch to take care of three different things. Every time we received professional service and our needs were taken care of promptly. In one instance my husband had to run in for documents 5 minutes before their closing time and was helped past the time they lock the door. It was crucial for us to get these papers on that day and the branch manager didn't fail us. For other two things we made appointments and there was no problem with service."

"Horrible customer service! Have to make a 30 minute appointment for a 2 minute notary service. Get a phone call from a representative to confirm appointment 30 minutes before appointment time. Get there 10 minutes into the appointment time (basically 20 minutes left of my assigned appointment which would take 2 minutes to do) to find out that my appointment has been cancelled, "they are busy with another customer" during my appointment time. Two notaries in the office and not one of them can take 2 minutes to take care of my notary service. Was told to make another appointment or take my papers elsewhere to get notarized. Such a simple service to provide and they can't get it straight! I will notarize my papers elsewhere, and take my business elsewhere where customer service is a priority!"