Truist 99 U.S. Highway 17-92 West, Haines City, FL 33844

"Wanna deal with passive aggressiveness, snarkines, lack of compassion and be judged based on your financial situation? Come on by and meet Vanessa the Bank Teller."

"Just went into the bank to open an account and was greeted horrible, I said good morning do I need to sign in to open an account and right away she looked at her watch and said what you want to do? Have a seat and I’ll get to you. The only office lady in there…she sounded Jamaican, already bad customer service…I walked out and would not be going back there anymore, I’ll be taking my business to Wells Fargo. Good luck to those going there!"

"The worst, service and time is the work...Branch Managet went to lunch while im still waiting and the other lady is working with someone. These people are slow slow and dont care. What Branch Manager leave a customer just wsiting. He walking back n forth like he is on vacation. I dont appreciate it."

"Whyyyyyyyy!?!?!?! Why is the drive thru sooo slooowwww, EVERYTIME it takes forever, 45min to an hour with only 3 cars OR Less in line! I don't understand. There is one girl who is always pleasant, nice or apologetic, but everyone else seems to be in their own lil world, I just don't understand.. n with all the complaints about this issue in particular nothing is ever done about it?!? I don't understand the thinking here, there's no method to the madness just madness. Please for the love of SANITY pick up the pace. Smh."

"This bank has horrible customer service an cares nothing about its customers. It takes forever, I hate having to go inside. The ATM hasn't worked half the time for months. They fix it and then it doesn't work again. Please replace it with a modern, fast ATM that works. Other banks have good ones. Why don't you?"