Tire Outlet

"We got four new tires. They did a great job. We were quoted a rate over the phone, but when we got there, it was much higher. The guys in the shop made it right. Make sure you call the location and not the call center. We went to the new Callahan location. They are pretty good."

"I drive by this tire outlet all the time. Always looks empty and has a tire tech out at the road with a sign. I figured I would stop in and try to give them some business. I work on a fleet of vehicles and can’t do alignments. So I stopped in to ask them about price for alignments and having some dually tires balanced that are already on wheels. I walked in and started talking to a guy that looked like he was the manager but I can’t confirm. Told him what I was looking for and he told me “we don’t install customer supplied part”. I said tires are already mounted just need balanced. He said no. Sounded off to me but I left. Called the next day and got a very different answer. They said yes they would balance tires already mounted off the vehicle. Long story short for how slow they looked I don’t know why he was pushing business away."

"I honestly will never use this location again. I went in with an appointment at 10 am to get my tires rotated and balanced. It started with the man at the counter trying to change the oil for the car… I told him I was only there for a rotation and balance and he made the comment oh glad you said something otherwise we would’ve changed the oil, no big deal people make mistakes. My tires ended up needing to be replaced, again not the end of the world tires wear out. I was quoted a fair price and agreed to have all four tires replaced. By this point it is 1130, I asked how long it would take and it was estimated to be an hour. I waited and waited and finally at 1:45 I asked how much longer it would be as my vehicle was on the lift but it did not appear to have been worked on yet… my assumption was correct and they were “just starting it”… I told them to take the car down as I wanted to leave. The gentleman at the counter apologized and said they didn’t realize I had an appointment otherwise they would’ve expedited it… as he’s doing so I explain how it’s unacceptable for how long it was taking given a 10 am appointment then being quoted an extra hour. As I’m doing I observe one of the workers in the back on his cellphone, the guy at the counter then started to talk down to me saying he’s just working on the phone when it clearly wasn’t what he was doing. I understand business and from time to time delays and staffing issues occur but my problem was the staff’s attitude and lack of communication which was unacceptable."

"This location loves to use the "it's the call center you talked to" line. Got quoted $30 per tire to mount and balance 6 tires. Gave them my rim size and tire size, show up for my appointment, and my prices are now over $50 per tire. This is also a loose mount and balance, new wheels and new tires. While I was there, another customer was having the same issue. He was quoted $80 for a 14 ply trailer tire. Well, they tell him that the price is now $130 per tire, but they don't have them in stock. Be sure to check prices before you have them do any work so you are not surprised with higher prices than quoted."

"Good morning fellow customers! Just wanted to highlight the amazing experience I had a tire outlet. Charlie was the quintessential professional, and offered great customer service. We found common ground and exchanged natural pleasantries about family life. His colleague that did the work on the vehicle came in and really engaged me about my vehicle and commented on how great of a condition it is in. I am a bit of a car chick, so I do like to talk a little car talk. They were both outstanding in my opinion. I highly recommend anyone to make an appointment and have a great experience at tire outlet!"