The UPS Store

"Try to never leave a negative review, but here goes. Had an Amazon return, in original box, approved by Amazon, just needed label printed as we're a thousand miles from home for a couple months. Had the email from Amazon and a separate picture of label on my phone, and a Lightning/USB connector. Lady behind counter couldn't figure out how to get the label for printing. Couldn't log into Amazon at that location in three tries. How hard can this be? Emailed label to son at home to print and send it back snail mail. Hope it gets here in time."

"Service here is much quicker than standing in the terrible post office line. They have an Amazon Kiosk for returns so you don’t have to stand in the counter line. They do seem to have a lot of particular rules they have to follow (per USPS) about what they can mail, so they do ask a lot of questions but it’s pretty efficient."

"Absolutely poor customer service just like many 1 star reviews indicated. Always behind and slow to assist customers. I needed packing assistance with a TV monitor. They couldn't help me because it was too large @ 45 inches. Even though I had been informed over the phone that they could help me ship this monitor at this location. They didn't have boxes large enough to sell me to ship it myself which is definitely not true. They said even if I found a box big enough they wouldn't help pack it because of the "high chance they break in shipment", yet if I had the original box and packed it myself they would take it no problem. Which I had done on numerous occasions in previous shipments. The UPS company website even advertises their Guarantee Pack and Ship Service to ship your TV which is why I considered asking for their help in the first place. A package store cannot help to ship a "difficult" package. Incompetence. The ONLY reason to use this store is to drop off packages that don't fit in the UPS pick up bins, and the self help Amazon returns. No other service with staff here is worth your time. I will never give them any other business in my continued 10 years of selling and shipping items online."

"Oh goodness! Do you not use the store if you need help. Just drop it off. Perfect but if you need assistance, do not go in the store. The older lady is mean and spiteful and just wants to tell you to go somewhere else. I need some help with the label and instead of trying to figure another way for me to get my label printed there she just kept telling me she was with UPS and I was in the wrong place. Not great customer service."

"The worst customer service. I had an Amazon return prepaid to be shipped by ups, item was boxed, sealed with label attached. Owner (or so she claimed to be an owner) of this facility refused to ship it, because they wanted me to BUY a box from their facility. Then she proceeded to open the door and tell me to leave, because I refused to buy a box and ask to ship item the way I had it packed and boxed. Horrible."