Heritage Park Care & Rehabilitation Center

"This was a nice facility. The staff were great and I felt like my grandma was safe and taken care of. Bonus it doesn't have that stuffy feeling/smell."

"My Grandma was in here and she received great care. The staff was excellent and therapy was able to get her home with home health. We really appreciate all the staff."

"My mom has been in the care of this facility for only a few short weeks and not impressed at all thus far . Patients appear to be left for long periods with no assistance when needed as was evident by all the screaming residents. Upon visiting my mom for over an hour they did not answer her call light the entire 60 min ++ and when someone did come in as I exited they said WHATS THE PROBLEM HERE as if inconvenienced to be called and not realizing I was her daughter. Communication is also horrible… they have been told multiple times that I am my relatives contact person as well as my sister and yet they continue to say they have no record of my existence and that they don’t have a number or permission for me to be given Information each time I call despite them having taken down my contact info over FIVE times maybe more and my mom giving consent right to her social worker in front of me. The nurses station does not answer the phone whatsoever and when they do they have no earthly idea what is going on with this patient or even where she is. We had an emergency situation where I needed to talk to my mother and I tried for 2 days straight to reach her and her room phone was disconnected so I left messages for someone to please assist her with calling me back, as she is very weak and cannot answer the phone anyway and is confused …nobody returned my call or helped me during these entire 48 hours despite continuous messages left around the clock that I needed to speak with her. I am almost 2 hours away and don’t have the luxury of walking in to speak to my mom at any time .. when I finally reached a nurse I was told she was “showering “ and to call another time but I asked her to be given a message . I came to find out at that moment this was in fact a lie and she was receiving treatment at the dialysis center who was professional and kind enough to assist me …how do staff members not even know where their patients are , or do they just lie to get people off the phone?? Do better ."

"Would give 1/2 star if I could Worst place for my dad. Shanon was terrible ,highly recommend you DO NOT PUT A LOVED HERE they just don't care about the patients at all stay away. My dad fell out of bed twice"

"I have an uncle that was recently placed in this facility. And the issue that I have is not in reference to his care as I am honestly not that familiar with what’s going on. But I had a conversation with the LPN by the name of Kristina, who decided to report our conversation back to my uncles daughter. I simply implied to her ( when inquiring about my uncle’s current condition) that we weren’t communicating. It only caused further confusion in our family. You would think that a medical professional would act such. PROFFESIONAL. I was very disappointed that this type of situation happened. It was reported to the Director of nursing and I’m unsure if any action was taken or not. But I feel that it was very unprofessional and messy for her to relay our conversation back to my family member. It was taken totally out of proportion. So basically, in other words, be careful who you talk to and watch what you say. As for myself, I won’t bother talking to anyone else about my uncle."