NAPA Auto Parts - M & H Automotive 3560 West Broward Boulevard, Fort Lauderdale, FL 33312

"EDIT - response to owner: I actually just downgraded your score from 4 to 3 stars after one of your techs refused to exchange from an online order. I received not one, not two, but 3 back-to-back NAPA components from NAPA online that were defective and I was tired of the back-and-forth with them, so I went into your store to perform a return. The associate refused to return or even exchange the item (contrary to NAPA policy) because he said there was something wrong with my vehicle and that after 3 returns he could not accept the return. I even pulled out a multimeter to show him that the item was defective straight out of the box. It was not within the vehicle's MFG specifications, and the component had not even been installed on my vehicle yet. I asked for him to pull a new one off the shelf to test so I could prove that it was faulty, and he would not let me open the package unless I purchased it. At that point I just gave up and drove to another NAPA store down the road where they had no problem swapping it out for the same item. I then proceeded to show the other store, in front of them, that the new item was also outside of the MFG specifications and would not function properly. I returned the item and filed a complaint with NAPA online about the product deficiencies since this appears to be a production issue, so at the end of the day your associate was unnecessarily difficult for no reason whatsoever. It was not worth the argument for a $25 component. NAPA fully refunded me in the end so all is well, but there really is no reason for this complete waste of time."

"They were knowledgeable and ordered what I needed right away. It came in the next day. They were all polite and professional. I'll be back."

"Great service even though it was the wrong part they tried their best."

"went in to get a part. first I wasn't greeted then as I asked for the part I got great attitude and poor service barely wanted to look for my part due not shop here"

"Dean and Howard was very nice and knowledgeable. Assisted me with my purchase and had me in an out quickly."