Pines Ford Collision

"They did great paint/body work on my truck. Rey was very knowledgeable & the total cost even came out a little under the quote. I highly recommend them"

"ABSOLUTELY WORST PLACE OF BUSINESS ALEJANDRA NEED TO FIRED JUST GIVES THE RUN AROUND AND CANT ANSWER ANY QUESTIONS JUST SAYS “SHELL HAVE SOMEONE CALL YOU BACK” DO NOT COME HERE THEY HAD MY BARELY CRASHED CAR FOR 2 MONTHS IT WAS SUPPOSED TO BE READY WEEKS AGO NOW THEY KEEP SAYING THEY ARE WAITING ON PARTS WITH NO ETA! THE 1 STAR REVIEWS ARE REAL DO NOT COME HERE THEY SCAM YOUR INSURANCE FOR PARTS THEY DONT NEED ! I WISH I COULD GIVE 0 STARS ABSOLUETE JOKE!"

"Waste of my time & money. Took my car to repair a bumper & 2 other items related. They collected $500.00 at the appointment date. Every week , I would email to see if I can take the car for repair. There was a part missing in Back order, ever week they never knew when the part was arriving , no estimated dates, nothings. After over a month of nonsense I requested to cancel the fixing of the Bumper as they did not know when part arrives. First said 10% fee for restock and then they said 20% FEE TO RESTOCK. I CANNOT RECOMMEND THIS PLACE , THEY TAKE YOUR TIME & YOUR MONEY. IF YOU HAVE A LINCOLN , TRY OTHER PLACES. NO MANAGERS ANSWERED MY CONCERNS."

"Body work was done well and fast as a part of an insurance claim. I did not have a choice on where I could get my body work done. BUT it seems they don’t really treat your car well while it’s there. My car was returned to me dirty and with boot prints on my trim and driver side carpet. As a comparison the Lexus collision center, and the Toyota dealership lay down plastic on the chair and carpet to prevent this. It’s not a huge deal but it’s the small details that count."

"I had my vehicle sent to Pines Ford Collision Center as it was one of the authorized collision centers that my insurance company told me about as I had got into an accident last year December. At first I thought the service was great and they would keep me updated about my vehicle and tell me what is going on but they failed to do that. I would have to call every time to get an update/status of my vehicle and the secretary would say she would have someone call me back at times there would be someone calling me back but most of the times I never received a call back. Just like today I called to get an update on my vehicle as I was told it would be done sometime this week as it was in the paint both when I talked with the person on the phone she stated she would have someone else call me back to give me a status on my vehicle but I never received a call back. Whoever reads these reviews needs to work more on customer service and keep the customers informed and give them an exact day on when their vehicle would be ready not just saying this week or next week."