Firestone Complete Auto Care 7300 West Commercial Boulevard, Lauderhill, FL 33319

"I do not recommend. I am disappointed with the service and care. The last time I was at the store I bought two new tires and asked to put the new ones on the back and the used ones, still in good condition, on the front, as recommended by the manufacturer and for basic safety, and they didn't do it. I showed it to the employee and he offered to make the correction but argued that as the car has front wheel drive that it was ok. I had wasted a lot of time so I left it as it was. I noticed that they also hadn't changed the valves on the new tires, but they claimed that they were still within their expiration date or in good condition. On this day I was upset with the service provided and solutions presented. Today FEBRUARY 2024 after a few months, I went back to have the tires rotated, where finally the good tires would go to the rear and I also asked for an alignment, I left the car at the store and when I returned they did not show proof of alignment, I demanded the document and they gave me a receipt from JULY 2023 (7 months difference), I questioned the employee and he kindly informed that it was a problem with the machine system, but I claimed that the store needed to improve the service provided, etc. because I was losing trust and so on. employee next door said in a low voice (why didn't you follow the service?). So I don't recommend this store because I lost trust."

"First time at this store, since I moved closer to this area. I was greeted and tended to quickly and efficiently. Very happy with how quickly and efficiently the job went."

"I had an outstanding experience at this car service shop! Luis and Jairo provided top-notch service, and I couldn't be happier. They were professional, efficient, and went the extra mile to ensure my car was in perfect condition. I highly recommend their expertise to anyone in need of car service. Five stars all the way!"

"***update 12/7/22, someone responded and asked me to send email. The email came back undeliverable bc it was not a valid address. That just says wonders to me about Firestone and its brands.*** Absolutely the worst service ever. If I could give negative stars I would. I had a nail in my tire and the icon and tire pressure appeared on my dash just as I was leaving my house. I went to the firestone for assistance. The gentleman behind the counter was very short with me from when I approached the counter. He quoted me a time of 3.5 hours for a tire to be patched. I said okay since I had to get to work. As I waited in the lobby seating area, I noticed how short he was with other guests that walked in (2 men/1 woman). I asked the black man sitting next to me if he noticed it as well. He said yes. 2 hours later the gentleman behind the counter called me bc my car was ready. He told me the price of $32.09 and and I paid for it. When I was walking to the car, I passed one of the techs. He was very nice. When I reached my car and started it, I noticed the sensor was still showing on my dash. Normally when they have removed the nail or issue, it resets. When I walked back into the store, the guy was talking to the black customer. I asked him why the issue was still on the dash. He proceeds to yell at me stating, just drive the car. I was like, dont raise your voice at me bc I have done everything you have asked of me (I waited your specified time, I have paid, etc). So I began to record the yelling and aggressive behavior. He told me he was going to call the cops on me for recording him. Corporate you need to know this is the nasty behavior your employees at this location are providing to paying guests. Every black and spanish person that has walked in, he was very sarcastic and rude too. The one white gentleman that came in, he spoke to him like he had sense. Is this the behavior paying customers have to deal with or only black one? When I walked out, the black male customer told me to report him to corporate. The behavior was simply uncalled for especially when I just paid for the service. Just fyi...the sensor did not turn off. I stopped by the Nissan dealership in Hollywood. They took care of it."

"The WORST experience ever! DO NOT WASTE your money or time here! Very unprofessional staff! I came to get an oil change and they unscrewed my splash shield and completely left out most if not ALL the screws to hold it in place. When I came back to have it screwed back in place because it was SCRAPING they said it was not their fault! As if I had gone out my own way to unscrew it! Corporate told us to get an estimate for how much it would cost &I would be reimbursed and the manager would call. YET when I came back the manager said he would not pay for it. He also mentioned how he purposefully did not call to not have to deal with this! Completely unprofessional! You can see in the pictures it is not screwed in. The second picture shows the damage that was caused because of the missing screws!"