Publix Pharmacy at Lynn Haven Center

"Had a problem getting my medication and Alicia was very helpful to even actually return my call as promised. Who does that today? From the service I was provided today, Alicia definitely deserves a pay raise for making Publix Pharmacy a better place to shop. Great job and thank you!"

"They simply do not answer the phone in the pharmacy I've tried for 2 days and right when you think someone's picking up it's another customer trying to get information on their prescription, that happened to me twice today what is going on Publix?? Do better!!"

"This is the worst pharmacy I have ever used. Every month, I have to call to check on prescriptions to which they say, "it got stuck in our system" or "oh, it's on backorder and we have no idea when we will get a shipment." Don't even get me started on how they handle situations like that. It is almost impossible to get them to pick up the phone and when they do, it's usually just to place you back on hold without saying anything. I have tried calling at different times throughout the day, thinking that I would be lucky enough for someone to pick up, which never happens. Today takes the cake though. After waiting on hold for the 8th time, my call was merged with another patients call. We were both confused. The woman told me she had been waiting on hold for 45 minutes. We had to hang up and start all over. I ended up having to physically go into the store (which is out of my way) to check on a prescription that my son absolutely has to have. The girl at the desk with braces is extremely rude. She told me that the prescription would be ready today. I asked if she was sure because the last time they told me that, I had to wait an extra 2 days to pick up my daughters pain medication after she had surgery. This girl literally stared at me for 10 seconds before she said, "yes" with attitude written all over her face. Clearly, I am not the only one who has these issues. It's ridiculous."

"In person the staff is very friendly. However I have to wait days for prescriptions and I get the same ones every month. I’ll have texts to let me know they are ready but then when I go to pick them up, I’m told it will take several more hours. Also trying to call their pharmacy is impossible. No one ever picks up, the phone will ring non stop for several minutes or you are just hung up on."

"I would give the a minus star if I could . They don't answer their phone. I was on hold 45 minutes when they did answer the hung up on me. So I went down to store I've been without my BP meds woman looked at me and said I won't die without them . One of my meds is on a 12 day refill she told me no one needs that every 12 days we will refill it in 20 days I've never felt so disrespected as I did today I'm taking my perceptions some where else someone needs to look at this pharmacy. They r not nice at all I'm done"