Gus Furniture - Opa Locka

"Very disappointed with the purchase I made and the service the company gave. On November 26, my wife and I bought a chest of drawers on the company's website and chose the option to pick up in the store. Since it was a holiday, we called the furniture store the next day. When my wife called the furniture, they said that the order number we gave them was not in the system and that they were going to call the warehouse to double check with them and that they were going to give us a call back. They never called and and we decided to go personally to the furniture store to pick up what we paid for. When we arrived the lady in charge of the store asked us if we didn't get a call explaining that the warehouse was closed since Tuesday. The person we spoke to on the phone first never said that. In fact he actually contacted the warehouse that Friday. I then asked the lady when could we pick up the chest of drawers my wife and I bought. She said that they will have it ready on Monday or Tuesday. My wife called today Tuesday December 1st, before picking up the furniture to make sure they had it. The representative that answered the phone said that the item we purchased was out of stuck and that they will have it ready for the end of the month of December, because it is out of stuck. It is very disappointing this back and forward. I personally work in an internet sales department and what this store is doing is wrong. If they did not have the item, they are required to put in their website that is out of stuck. I checked once again in their website and the item stills appears as "in stuck." I don't recommend you buying anything from their website since they could have many other items unavailable, but still appears in their website that they do have it. They excuse they gave my wife was "it is due to Covid," but actually Covid does not have anything to do with putting in your website the things you don't have available in the warehouse. It is unprofessional and unconventional to all costumers. My wife asked for a refund and they said it would take 1 to 2 business days, then they said 2 to 3 business days."

"Great customer service. Gentlemen that delivered my couch and loveseat were very friendly!"

"I will recommended, they delivery on time ! The lady on the store is a great , I bought mattress , dinner table and a set of my bedroom and my daughter. Recommended for sure.!!"

"Very Nice store, they have modern furniture and their prices are affordable. The sales rep is attentive and professional, he helped me make the right choices within my budget. I'm glad I found you guys, very soon I will be buying a bedroom set so I'm definitely coming back! Thank you Gus Furniture!!"

"This guys are helpful and have great prices. The sales rep is very knowledgeable and friendly Love this store. I’m buying from this store from now on, thank you guys!"