Honda Of Sarasota Service Center

"Just horrible. Set up an appointment on the automated phone service, told them I needed a windshield, set a time, drive 45 minutes. I tell the kid behind the counter and he looks very confused. Gets the "glass guy", and then I find out I need to make another appointment, more than a week later. I'm on the bells and whistles "diamond" plan, what a joke"

"It took all day to do a 30000 mile service for 600$. They provided an uber back and forth to our home but it's a 40 min drive. Then one issue of some paint chipped on door could not be addressed without a second visit and service tech told me it wouldn't be covered and would cost 300$. Tires needed replacing under 30000 miles, another $1000. Feels like a big money suck."

"Sadly the Honda of Sarasota dealership has fallen below my expectations. As I was planning a trip to South Carolina I took my CRV for a scheduled grease/ oil and tire rotation. With the work completed I headed north. Shortly into the trip I received dash notification that my tires were losing air. So a portion of the afternoon was spent finding a tire shop to insure that my tires were not running low. It appears the tire sensor had not been reset after servicing. A wasted afternoon of effort. Upon arriving in South Carolina I received another dash warning that oil was at 15%. Time was spent looking under the car in the effort to see if I could detect a leak. More time was spent trying to decide if I should tow or try to drive and risk my engine. A check of the dip stick said I had oil, so I drove. Arriving at East Coast Honda in Myrtle beach it was confirmed that I did not have an oil problem. The tech technician had failed to reset this sensor as well. A simple task not completed by technicians in both cases, created an uncomfortable situation for me on my vacation. Under previous ownership, this particular dealership had provided me with competent servicing of my vehicle. However, the new ownership appears to have fallen short of my needs and since it is a 45 minute drive for me to get there, when I am local, I probably will revert to a different dealership. Happy with my Honda….. the dealer….not so much!"

"Took my 2008 Honda element in for an airbag recall. When I got the keys back, the attendant gave me the keys and said it's in the lot. At a real dealership, they would bring the car up, but no biggie. Once I got to my car, the windows were most of the way down and the car was unlocked. My car was there overnight, unlocked with the windows down. This is a 15 year old car with nothing inside to steal, but I'd guess that most people have stuff that could get stolen from a much newer car. Their response was...."you can't prove it was unlocked overnight, we move cars all the time"...so the porter doesn't lock the car once he moves it? He rolls the windows down to move it over 3 spots? When they did the recall, they cracked my dash and put a golf ball sized hole in it. Their response...."it's a 15 year old car, plastic gets brittle. We are absolutely not replacing the dash." The cherry on top of this, my passenger door was ajar and would not close all the way. Their response..."how could we even do that." I understand that mistakes happen, however you can tell a lot about a company on how they handle themselves after a mistake. Their work is extremely careless and shoddy. Their managers are untrained and unprofessional. They are unable and unwilling to fix the multiple problems that they caused due to their negligence. I would avoid this place at all cost if you care about your car or personal belongings."

"I'm very disappointed. I feel my service advisor practically tried to ROB me. In THIS economy, no less. I visited the dealership for an oil change and diagnostic last week.(I just financed this car in may of 2023) After paying $173.90 for that service, I was told I needed to preventatively get my timing belt serviced and was quoted $3072.15 and listing it as "Immediate attention required". Upon further inspection of my documents at home, I discovered that the timing belt had just been replaced LESS THAN 1 YEAR AGO. I was then quoted for $848.23 for a simple spark plug change. Parts were $195.84, and there was a shop supplies charge for $39.92. The labor charge was $556.97. My husband found the same spark plugs for $160, no big deal there. The problem is he changed them in 30 minutes flat. You mean to tell me that you charge approx. $1000 per labor hour. Pardon me, but GTF outta here. YOU ARE CROOKS!!!!!! I will never purchase a car through this dealership again, nor will I be taking my car here for any service in the future. HOW DARE YOU take advantage of your customers in this way. Any customers reading this review, PLEASE do your homework and check your vehicle records before you allow these crooks to cheat you out of your hard earned money. DISGUSTING. I will be telling anyone with ears to listen my experience and to avoid this business."