Walmart Auto Care Centers

"Was told 2 hours, then 1 more hour, then your next in line, then an hour later they pull my car in, then it sat in a bay for another hour before they touched it. Never again. I hope my car doesn’t fall apart down the road after this."

"Got a new battery put in and an oil change was done in 20 minutes. They were helpful and fast . Been going here for 5 yrs now never had a problem"

"Don’t go here. Last time I came I didn’t have any problems and there was a completely different staff. But today when I came in I was treated poorly. I was an hour late to my appointment. (Oil change and tire rotation) Okay, I must’ve misread the time and that was my fault. Was told I’d have to wait 3 1/2 hours. Okay fine not ideal but again I’m at fault for misreading the time. The lady named Jenny (steer clear of her, she’s rude and arrogant) asked me for info about my tires (I didn’t have to do this last time) so I had to go outside and check. So when I came back in to give her the info she asked for I got ignored while they helped other customers. (Update 12/2/23) came back to say the Causeway location is much better, wonderful staff and had the opposite of this experience. I’ll be going there from now on. Avoid this one like the plague."

"Unbelievably incompetent, I drop my tire and rim off, hoping this would t take too. Agreed on pricing all seemed well. This a job that should take 20 min. Lady never gave me any estimation on when it would be done. I come back an hour later. I politely ask if I can get a roundabout time when it would be completed. Lady responded like I was an idiot and quoted me another 2 hrs. No problem I show back up 4.5 hrs later and state I never got your call. Ohh well it’s not done yet. “ not done yet? I came you told me 2 hrs. It’s now been 5 hrs for a simple job. She walks back to the bay and came back out and said yup not done yet. “ okay give me tire and rim back I’m tired of being lied to. She tried to hand me back the little slip. Again. “ yo lady are not hearing me? What the hell do I need this slip for ? “ well so when it’s done you can pick it up “ wow is all I said and just walked back into the bay they told me I can’t be back there. “ no problem,” picked my rim and tire up and left."

"They overfilled my oil and cracked my oil pan, ruined the spark plugs. Made me run around to get quotes, then pretty much ghosted us when it was time to pay up.. Had to call and email the adjuster/case manager (Dustin) every other day to no avail. Finally got a representative on the phone that understand what was going on and couldn't understand why he hadn't done his job after a month. She was able to get the check cut for the repairs literally that same day. Then tried to reach his higher up (Monique) about the service, she never even bothered to email or call back."