Hummel Tire and Auto

"I am a regular customer because they are extra helpful when needed like checking my Car enigine light being on with a quick check to see if it was minor so I could know quickly if I needed to Leave it there and get a Rental..Result was that the Oil Cap was on wrong and that fixed it.."

"We always appreciate Hummel. They have serviced our cars for many years and we have felt that their service and costs have been fair and reasonable. We have never felt taken advantage of as so many car dealers have the habit of doing. Hummel is the best! Keep up the quality work that you do. Thank you!"

"They’re such a great company. I was definitely being ripped off at the place I use to go to. The people at Hummel are nice, and will educate you on your vehicles issues, and give you a timeline on when to replace things."

"Needed an alignment done call hummel’s tire and auto got me in that day very fast professional and are very trained and taking care of all your auto needs. I also had an issue with some shaking up my steering column, I pressed for time they got me in immediately and was quick to solve my issue. Overall I give them a five star in every field. Great customer service, friendly, ready to fix your problem, at a low cost, don’t let the cheap prices misguide you because the prices don’t reflect on the quality work you receive here. They treat you like family, so I highly recommend bringing your car here you have all your auto needs taken care of."

"Spoke to Jeff about some issues with the fuel pump of my Toyota, he was very friendly and professional and called me back with an estimate that was very reasonable. I had my car towed to the shop. After it arrived I was contacted by Kim who was very rude and had an attitude from the get go. She didn’t seem to like that I didn’t want to do a diagnostic when I had already had AAA check it and confirm it was the fuel pump. Kim said a had a bad spark plug and my coolant was low. It already knew about the spark plug which is not a big deal to me because it’s just the one for the radio and my coolant does leak and I carry extra in my trunk to fill it up. I asked if they could just top it off and she wanted me charge $30 for that. She called me back sounding very upset saying that it will never run with a new fuel pump and pushed the $70 diagnostic on me again saying it would not be credited to repairs and it would be in addition. I asked if this diagnostic would include photos of their findings and after she said yes, I agreed. I then get an estimate for $8400 for radiator parts because according to her, my motor is “cooked”. This included a $500 miscellaneous fee. No pictures of anything were provided and nothing else in car was checked during this diagnostic including the fuel pump I brought it in for. When I asked about the photos Kim said she would have to charge me extra to remove the top of motor to show me the insides and couldn’t take pictures of low coolant because it had already been refilled. Kim was very rude the whole time and extremely difficult to deal with. I decided to get it towed back and asked for the car to be parked outside for the tow truck to get it and she proceeded to say nobody was going to push it out for me. Worst customer service I have ever encountered. Kim should not be allowed to interact with the public. Terrible experience. I’m baffled this place is still in business and even more shocked at the positive reviews. Run away. Update: Took my car to another shop and they fixed my car for $640. They saw the $8,400 estimate given by Hummel Tire and Auto and called them “criminals” for scamming people."