Baer's Furniture Co. Inc.

"We found great quality, service and delivery experience. Our sales person was able to deliver our furniture quickly! I would recommend Bear's Furniture and buy from them again."

"I had a bad experience with this company. They sold me a Bernhardt couch that I had holding with them until my house was built 5 months later. I only put down the required percentage to hold the items of furniture and paid the balance 5 months later. During that time, the couch sold out in inventory and Baers decided not to tell me. They sent me the display model without giving me a choice, as is their policy to inform the buyer so the buyer can choose, and about 4 months later I started to hear noises (creaking on both corners). I thought, maybe this is just normal, but it started to get worse. I found it strange that when the couch came off the truck delivery day, it was not wrapped or in plastic like the bedroom set delivered or other items in the truck. It was just placed in the truck and only God knows what may have happened to it during transport with other items of furniture. The repair service has come twice for the issue that somewhat improved, and I have made several complaints to Baers that have gone ignored. My family has done extensive business with Baers and we have decided to stop after this incident and lack of care from the company. The other items I purchased are in good condition, as I would expect from Baers because of the quality they sell to the public. However, the way this was handled has left me feeling like the company does not even honor their one-year warranty. This is deceptive and poor treatment of their customers. I will definitely take my business elsewhere, as I still have more furniture to buy. I guess they feel that I should just live with the noise from the "brand new" couch they sold me. My sales representative Kelly was nice and professional, however Mark Metcalf, the manager, won't respond to emails or take calls. I've reported to customer service and several representatives say they understand and that they will get back to me and have not done anything or responded. The customer service also confirmed I was given the last couch in stock. Business should always be conducted with integrity, and it is lacking here."

"The selection of furniture at Baer’s furniture store in Winter Garden was excellent. My sales person Amy was wonderful to work with. She was very knowledgeable, pleasant, and very attentive ti my needs. Delivery was right on schedule with day and time and a follow up call the day of delivery. The delivery team was very courteous and polite and called me and let me know when they were a half an hour from my home. It’s nice to have a furniture store that provides excellent service!"

"I purchased a large curio cabinet from this location. The cabinet was a floor model with a clearance price tag of a little over 2 grand. Our sales woman was all about making a sale! Promises were made and we were told if we needed anything at all to call her. Baer’s policy on a floor model is …….they do not repair/fix/replace anything that is already damaged on the floor models, however the sales woman assured me if the delivery people broke some thing they would repair/replace the damage. We looked the cabinet over closely and it was in pristine condition, so we purchased it. On the day of delivery the team that brought it into our home evidently pushed in one of the glass inserts on the side panel. One of the pegs that held a glass shelf was missing so one shelf could not be placed inside the cabinet. The delivery crew did NOT level the cabinet at the base which caused the cabinet to precariously lean forward. With a weight of almost 300 pounds I was scared to open the doors or walk in front of it. I tried calling our sales person and left a couple of messages on her cell phone. She did NOT return my calls. I also called the store and left a message. I’m persistent and called daily until I could catch her at work and eventually I managed to speak directly to her. She said that she would get a cabinet guy out to fix the problems and have the customer service center call me. The customer service center finally called and said they would deliver the missing peg and have the delivery people put in the last glass shelf. I complained about the side glass insert being pushed out and the cabinet tipping forward and that I was really apprehensive about getting near the cabinet. The second crew arrived from Pompano Beach (Main guy was named Will and he was amazing!!!) this crew was absolutely wonderful. They pushed back in the glass side insert and re-attached the strip holding it in. They also adjusted the door because it wouldn’t stay closed properly, they brought a peg and put my shelves back in. They also fixed the tipping forward of the cabinet. The first set of delivery people did not adjust the adjusters at the base so that the cabinet would set level. They also found a lot of screws and loose pieces that had fallen down under the two pull out drawers on the base. The back cabinet braces had only been attached with one screw on each brace from the original delivery crew! Tipping forward cabinet with faulty installed braces added to a definite safety hazard!! This team added more screws to the braces and leveled the cabinet with the tools that were also found loose under the cabinet drawers. This cabinet is now in perfect condition and I love it!! The second crew that came out from Pompano Beach were amazing. The first crew left me with a cabinet that actually was dangerous to be around in my home! Kudos to the second crew that fixed everything that the first crew overlooked!! This cabinet is gorgeous. It’s a wonderful piece of furniture, and I am thrilled with it now! Would I do business with their store again? More than likely yes, but I would not use the same sales person! She did not care whether I was happy or not after she made her sale!! I would also insist on a different delivery crew. They do have some beautiful pieces, but I’ll make sure the next time I do not buy a floor model. Thankfully, we got a crew that cared enough to go above and beyond what the customer service center sent them to do! The original delivery crew needs to be retrained evidently. (Photo was taken at their store location and not inside my house)"

"I would like to update my review as the problem has been solved by Bears branch manager and the sales person Kelly. Which’s she’s a very nice person and highly recommended. They send my brand new bed and i can’t wait to receive my sofa once it’s available at stock. My order was messed up. The delivery mens who came to my home was unprofessional. They came was the wrong order, the bed that I ordered was a brand new bed. They send me a dirty bed missing one panel. It was a floor simple has been sold for another customer and the other customer name was on the tag. The sofa was brand new, when they open it. I found a big mark on it. They said either refuse it or keep it and we will send a technician. I said I need another sofa. Ended up that they call the manager of the delivery and he said I will send a brand new sofa and keep this until you receive another one because I said I have a visitors coming to stay at my home and I don’t have any sofa to let them sit on. The second day I went to the Bears store, the branch manager was really nice he and the sales person was nice. They was trying to solve the issue and they refund 149$ delivery fees. After they talked with the corporate and I suppose to receive another bed, The delivery call me again and they said your bed is missing a panel and we don’t have no more in stock and no more sofa in stock. I believe that they gave the other customer my bed and they only have the old bed that came to my home before because it was missing a panel as well. No body call me again, no one from customer service responding to me. Bad customer service. I don’t know what will happen to my order."