Jenkins Hyundai of Ocala Service

"Avoid servicing your vehicle here. Brought my Sonata Sport for service in December 2023, used the drop off service after explaining the car's issues thoroughly, which are related to the cheap parts in those particular Hyundai engines. No loaners available either, they got me an Uber ride home. I was told to expect a call the next day to let me know what the status of the car was, 10 days later I had to call them, was told what the issues were. Why did it take 10 days to call me back? They apologized for being "busy", they let my car sit and just never called me to let me know what the issue was. Almost 1,000 dollars and 2 months later, my car's exact same issues have reappeared. Avoid this place like the plague, I've bought my last 3 cars from them, and will never get another from them again."

"I already left a review on their other listing explaining how they overcharged my 80 y/o mother on a fixed income who can barely walk. Per their usual canned response toward negative reviews I followed their instructions and called the service department to inquire (again) as to why she was charged a diagnostic fee of $169.95 "which would go toward any repairs such as the alignment she needed" yet it was not credited toward her bill, and why she was also charged a "use of the shop fee" of $22.82. (I suppose we should be grateful for not being charged a fee for use of electricity?) When she didn't have enough money to pay the enormous bill of $513.33 for her oil change, alignment and tire fix, she had to use a credit card which she was charged an ADDITIONAL $15.40 to do. When I spoke with Dan, he stated that I needed to speak with Adam. I just called again and waited on hold > UNTIL SOMEONE PICKED UP THE PHONE WITHOUT SPEAKING AND HUNG UP. I do not recommend Jenkins for any vehicle services. While they do respond to negative reviews, they don't appear to actually have any intention of correcting anything. I'm assuming that these employees; Adam and Dan, are likely doing what they're told to do by upper management. You see, I used to know someone whose relative worked here. They used to jokingly tell me, "The owners make so much money you wouldn't believe the stunts they pull, and they do it because they have no problem taking their own grandmother's last nickel, I've heard the stories." I was hoping they'd have changed their ways over the decades. Well, I suppose they can add this story to their list."

"Usually get good service there. Recent visit was poor. Took them 2 hours to advise me that my "ordered" tires weren't in stock. Also was approached by 2 different sales people trying to sell me a new car while waiting for service."

"Have been sitting here in their service department waiting room for over two hours for a simple oil change. Made an appointment last week for 11:00 am. They can not tell me when the car will be ready. All they can say is that they are really backed up. Please check out the reviews before you decide to buy a vehicle from here."

"Brought our 2021 car for oil change and radio problem. We drive approx 1-1/2 hours to get there (one way). Our oil change is usually done locally (takes 1-4 hours at Jenkins). However the radio... Over 3 weeks ago, we were told radio needed to be replaced since they do not repair them. They would order and it would take approx 2 week. 2 calls later we were informed it was NOT ordered. They placed order yesterday. Confirmed today and it will take 2 weeks. Hence, had we Not called we would still be waiting. Obviously not happy. Note: Follow up yourself!!!"