Joe Hudson's Collision Center

"They were very nice . But my car was so dirty when I picked it up I was shocked. It was so dirty I couldn't even tell how good the repairs were on the door. The inside had shoe prints of dirt in the back seats carpet. I don't sit in the back seat and haven't had anyone in the back seat. The paint smell was so strong that I had to pull over and get out of car because I got sick. I knew it wasn't going to be an exact match but it wasn't what I was hoping for. When there is no care in how your vehicle is left I don't think I would recommend them. I have had repairs done on vehicles and when I picked them up you could tell that they took care of the vehicle but this was not the case there at least not to me. Papers were moved that were between the seat why I don't know but I don't think they should have been moved them. I guess the shock of how I picked up my car just made me think there was no care in the service."

"1) Communication was basically nonexistent. We had to call numerous times to get in touch to find out vehicle status. 2) The business has no parking and is a safety hazard when trying to access the site. As a a disabled person I have no way to reach a handicapped parking space. The lot is overflowing with vehicles. 3) When we picked up our vehicle it was not completed properly. The paint was fine, however, the door was not set flush nor evenly and a black beauty panel was replaced with a scuffed up panel. All this was acknowledged by the person showing the vehicle to me. 4) When we got home we found dirty rags and old parts in the back of the vehicle that were just sitting there with no explanation of disposal. 5) We were told we could bring the vehicle back anytime to have the work required to bring the vehicle back into completion done which must now be scheduled around numerous follow-up doctors’ appointments post surgery, a most inopportune time for us now. Overall a disappointing service provided this time."

"Joe Hudson will not stop reporting and deleting valid reviews. I took my car here after USAA advised I use them after being involved in a car crash, and they have recently deleted other reviews of mine. To start, they have terrible communication. When I went in for my initial inspection and quote writeup on July 17, I was scheduled out to August 7 to bring my car back in for repair. When I arrived at the shop on August 7, I WAS TOLD THEY NEVER ORDERED THE PARTS TO REPAIR THE CAR. 2 weeks later, I HAD TO REACH BACK TO THEM FOR THEM TO TELL ME THE PARTS ARRIVED. IF THEY NEVER CALLED ME, I WOULD HAVE NEVER KNOWN THAT MY PARTS HAD ARRIVED AND MY CAR WAS READY TO BE FIXED. We then scheduled my car to be brought in on August 23. They estimated the vehicle would be completed the next Monday, August 28, but I did not pick the car up until later in the week. I am very dissatisfied with the repair work they did. They never ordered the front decal to be placed on my car, so here I am waiting another 2+ weeks from the time I picked up my car to getting the decal put on - and put on very trashy. AGAIN, IF I DID NOT REACH OUT AND ASK IF THEY RECEIVED THE DECAL, IT WOULD HAVE NEVER BEEN PUT ON weeks later. Furthermore, when they were doing the repairs, they disconnected my parking brake sensors and had to get a 3rd party technician to come in and re-program it. After they spent nearly 2 hours trying to reprogram the parking sensor, I was told I would have to come back in so they could take the front bumper off and check out the wiring. When I brought the car back in to have the parking sensors reprogrammed, MY ENTIRE HVAC SYSTEM STOPS WORKING. EVERYONE AT THE SHOP SAYS THE SYSTEM NOT WORKING IS “COINCIDENTAL.” I NEVER had a problem with any part of the HVAC system before they starting screwing with the wiring for the parking sensors, but magically, the same day they mess with the parking sensor wiring, the ENTIRE HVAC SYSTEM GOES OUT. After I contacted them about the HVAC SYSTEM NOT WORKING THE SAME DAY THEY GAVE ME MY CAR BACK, they advised me to go to the nearest dealership, which happens to be over 2 hours away in Tallahassee. How is a repair shop going to turn me away and tell me to go to the dealership? It has now been nearly 3 months since I first contacted Joe Hudson’s about repairing my car, and it seems as if I have more problems with it than when I first went in there. It seems like many other customers recently have been disappointed with the service Joe Hudson has provided them, just take a look at the other most recent reviews. It is very unfortunate this shop cannot get the small things right. They continue to avoid, avoid, avoid, attempting to neutralize the problem instead of solving it. Save your stress and AVOID JOE HUDSON AT ALL COSTS."

"My insurance company listed them as an option to have the work done on my vehicle. I chose them because they were well reviewed on Google. I’m pleased to say, they lived up to my expectation. They were friendly and thorough when receiving my vehicle. And though it took a bit longer than initially expected, they communicated the reason in advance. Quality work and service. They also informed me that their work has a lifetime guarantee."

"My car was brought for body paint on front bumper, took longer time frame estimated without any updates till I called to follow-up. Bumper still has scratches on same bumper after repair on same bumper and it came back with more damage in on my rocker panel which they did not disclose at time of pickup"